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Principal Product Manager, Commerce Customer Experience
Posted on 3/8/2022
Mountain View, CA, USA
Experience Level
Desired Skills
Customer Service
UI/UX Design
  • 7 years of product management experience (preferably in Saas or e-commerce environment)
  • A background in subscription and / or billing within Saas products
  • Understanding of the end to end customer journey and experience and working with a large number of cross-functional groups to drive results
  • Excellent communication skills and the ability to interact with both technical and non-technical stakeholders
  • The ability to influence cross-functionally and across the organization, at all levels
  • The ability to work in a fast-paced environment, be flexible, and detail-oriented
  • Experience in large transformation projects focused on UI or customer experiences
  • Platform knowledge
  • Be an Advocate for Atlassian customers. Develop a deep understanding of the Atlassian customer, both existing and future
  • Develop a thorough understanding of SaaS B2C like selling motions Atlassian's, competitors and develop a perspective on new trends in the market
  • Partner with key stakeholders to define the product vision, strategy, roadmap and supporting metrics required to deliver and enhance a best in SaaS commerce customer experience
  • Work cross-functionally with engineering, design, and project management teams to deliver on the product roadmap
  • Drive projects, products, and feature launches with other teams both inside and outside of the Commerce team including: operations, content acquisition, legal, marketing, finance, and customer service

5,001-10,000 employees

Software tools for development & project management
Company Overview
Atlassian's mission is to help unleash the potential of every team. The company operates software tools – JIRA, BitBucket, Trello, and more – for team and project management.
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Flexible or health savings accounts
  • Short-term disability insurance
  • Long-term disability insurance
  • Retirement savings plans
  • Paid time off
  • Catered lunches, wellness reimbursements, onsite fitness
Company Values
  • Open company, no bullshit - Openness is root level for us. Information is open internally by default and sharing is a first principle. And we understand that speaking your mind requires equal parts brains (what to say), thoughtfulness (when to say it), and caring (how it’s said)
  • Build with heart and balance - “Measure twice, cut once.” Whether you're building a birdhouse or a business, this is good advice. Passion and urgency infuse everything we do, alongside the wisdom to consider options fully and with care. Then we make the cut, and we get to work
  • Don’t #@!% the customer - Customers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first
  • Play, as a team - We spend a huge amount of our time at work. So the more that time doesn’t feel like “work,” the better. We can be serious, without taking ourselves too seriously. We strive to put what’s right for the team first – whether in a meeting room or on a football pitch
  • Be the change you seek - All Atlassians should have the courage and resourcefulness to spark change – to make better our products, our people, our place. Continuous improvement is a shared responsibility. Action is an independent one