Associate District Account Representative

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

At Dexcom, we empower people to take control of health.  Dexcom is a pioneer and global leader in continuous glucose monitoring (CGM). Since 1999, Dexcom has developed innovative technology that has transformed how people manage diabetes. Dexcom has done this through sensor and software innovation to meet the unique needs of people with diabetes, their caregivers, and health care professionals. Dexcom has also led innovative work to ensure CGM technology can be accessible for more and more people.

The Dexcom Remote Sales Representative will be assigned a district/territory comprised of potential Health Care Professional (HCP) customers. This individual will be responsible for bringing awareness about CGM systems and promoting the use of Dexcom products by providing support services and solutions to HCPs. The Dexcom Sales Representative will communicate with prospects using a suite of technologies including, but not limited to, telephone, SMS, Email, MarketingCloud journeys, video conferencing, etc.  

Where you come in:

• You will support company initiatives within the district/territory virtually as well as in person to bring awareness to the benefits of Dexcom CGM to Healthcare Providers in your district.  (HCP calls, programs, TBM support)

• You will provide education and training on Dexcom products to relevant HCPs in innovative ways 

• You will achieve quarterly sales goals and meet Key Performance Indicator Metrics as designated by your management team

• You will increase the Dexcom market share and hit district/territory targets in line with company expectations by utilizing the services and support from across the company in accordance with the Dexcom values and culture 

• You will utilize company CRM to identify business development opportunities, track activities, and configure digital face-to-face presentations  

• It is preferred that you are experienced using a CRM tool in the medical device or pharmaceutical industry, and have a passion for helping those with diabetes.

• You must live within the District’s territory defined in the job title to be able to attend meetings, events, or development opportunities

What makes you successful:

Customer, Patient, and Industry Knowledge 

• You will maintain an up-to-date understanding of the Dexcom customer and diabetes industry, market conditions and trends, healthcare regulations, and competitor activities 

• You will maintain an understanding of all the Dexcom customer types, segments, and the patient’s experience (including unmet needs, drivers, and barriers) 

• You will attend industry trade shows and events to promote Dexcom products and services – some travel may be required 

• You will partner closely with sales management and professionals at Dexcom to create and follow a cohesive customer engagement plan

Therapy Area and Product Knowledge 

• You will maintain comprehensive and up-to-date Dexcom product knowledge and a thorough understanding of diabetes.  Undertake and regularly pass clinical and product knowledge assessments 

• You will implement sales and marketing initiatives throughout the customer base according to company priorities/strategy and customer needs, including the launching of new products and services 

• You will differentiate between Dexcom products, services, and applications against competitor brands and product lines 

Business Planning and Administration 

• You will prioritize and execute cycle and Quarterly objectives 

• You will analyze district/territory-level market share and other appropriate sales data to optimize efficiency to meet or exceed goals and objectives consistently 

• You will ensure correct and up-to-date information is communicated to customers 

• You will complete all call reporting within specified deadlines 

Selling  

• You will conduct high volume outbound cold and warm calls daily to meet product awareness goals.

• You will execute call objectives appropriate to the customer’s segment and specific needs, including sampling, clarity training, education programs, etc.

• You will connect and engage with prescribers and HCPs in individual and group set-ups to help customers discover, clarify, and verbalize their needs and those of their patients and identify gaps 

• You will act as a reliable resource for information on how Dexcom products and services can meet expressed and uncovered needs   

• As appropriate, you will utilize the Dexcom sales process with each customer to identify priority opportunities and to capture progress to date

• You will drive recommendations of Dexcom products across the district/territory to achieve growth targets

Administration 

• You will complete daily, weekly, and monthly administration as required 

• You will maintain the CRM system as directed by the Sales Manager 

• You will capture email and register HCPs for marketing journeys 

• You will ensure all internal training courses/regulatory requirements are completed as directed 

• You will attend team meetings and actively participate with territory/district team events

What you'll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 15-25%

Experience and Education:

• Typically requires a Bachelors degree and 0-2 years previous experience.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at [email protected]. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [email protected]. 

View the OFCCP's Pay Transparency Non Discrimination Provision at this link. 

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided:  https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
 

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