Full-Time
Senior Product Manager
Updated on 5/13/2026
Plenful
51-200 employees
SaaS platform automating pharmacy workflows
No salary listed
San Francisco, CA, USA
Hybrid
San Francisco office: 2-3 days on-site; other locations fully remote.
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- 7+ years of product management experience, ideally in B2B software or enterprise SaaS.
- Experience working in or adjacent to the healthcare industry (e.g., provider, payer, healthtech).
- Strong ability to distill complex workflows into elegant product solutions.
- Excellent communication and stakeholder management skills.
- Familiarity with development processes and tools (e.g., Jira, Confluence, Figma).
- Analytical mindset with experience using data for decision-making (e.g., SQL).
- Comfort navigating compliance and privacy considerations in healthcare products.
- Experience with EHR integration, interoperability standards (e.g., HL7, FHIR), or clinical workflows.
- Lead product development from discovery to launch, partnering closely with engineering, design, and go-to-market teams to deliver impactful, high-quality solutions.
- Translate complex healthcare workflows into intuitive product features that streamline administrative tasks and drive measurable outcomes for customers.
- Leverage healthcare standards and data architecture (e.g., FHIR, HL7, EHR integrations) to inform scalable, interoperable solutions that meet compliance requirements.
- Prioritize product initiatives using data, user insights, and business objectives—balancing short-term impact with long-term vision.
- Define and track product success metrics, leveraging analytics tools and user feedback to validate hypotheses, generate insights, and guide iterative improvements.
- Drive alignment across cross-functional teams, communicating product strategy and roadmap clearly to internal stakeholders and customers.
- Stay attuned to the healthcare regulatory landscape, ensuring products are designed with privacy, security, and compliance best practices in mind.
Plenful automates pharmacy operations by offering a SaaS platform that connects with existing data sources like Electronic Health Records (EHRs) and Pharmacy Management Systems (PMSs) to streamline workflows. Its system centralizes data and uses a mix of AI and rules-based logic, along with proprietary OCR, to automate manual tasks and reduce errors. The platform provides pre-configured workflows built from industry best practices and requires zero-code integration, making it easy to deploy within healthcare settings. Compared to generic automation tools, Plenful focuses specifically on healthcare and pharmacy operations, helping clients improve financial, operational, and care-related ROI through increased efficiency and data accuracy. The company’s goal is to lessen the burden on healthcare staff, optimize staffing, and offer clear transparency into operations.
Company Size
51-200
Company Stage
Series B
Total Funding
$76M
Headquarters
San Francisco, California
Founded
2020
Simplify's Take
What believers are saying
- MFP Intelligence captures up to 20% missing Medicare refunds for 95+ health systems post-January 2026.
- Expansion beyond pharmacy into new verticals unlocks adjacent revenue streams across healthcare operations.
- Strategic partnerships under SVP Eubanks deepen EHR and payer ecosystem integration, increasing switching costs.
What critics are saying
- CMS regulatory changes to MFP methodology eliminate refund recovery use case within 12–24 months.
- State-level prior authorization elimination mandates dismantle core 4x capacity value proposition.
- Epic and Oracle embed native workflow automation into EHR suites, compressing Plenful's SaaS margins.
What makes Plenful unique
- Purpose-built pharmacy AI automates 95% of complex workflows versus generic healthcare platforms.
- Proprietary OCR and rules engine handle fragmented data formats: PDFs, HL7, APIs, flat files.
- 4x capacity unlock in prior authorization and intake reduces admin work by 75% for enterprise customers.
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Benefits
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Meal Benefits
Wellness Program
401(k) Company Match
Stock Options
Company News
Plenful, an AI workflow automation platform for pharmacy teams, has launched its MFP Intelligence solution to help health systems recover missing Medicare Maximum Fair Price refunds. Early deployments with major health systems including Henry Ford Health and St. Luke's Health System have identified up to 20% of expected refunds as missing. The solution addresses challenges arising from Medicare's MFP programme, which launched on 1 January 2026 under the Inflation Reduction Act's Drug Price Negotiation Program. It reconciles expected versus received refunds at claim level, identifies discrepancies, and streamlines the recovery process. The new capability expands Plenful's Regulatory Compliance and Revenue Optimization suite, which currently supports more than 95 health systems nationwide. The platform integrates claims data across pharmacy systems to provide visibility into reimbursement workflows.
Plenful, an AI workflow automation platform for pharmacy teams, has launched its MFP Intelligence solution to help health systems recover missing Medicare Maximum Fair Price refunds. Early deployments with major health systems including Henry Ford Health and St. Luke's Health System have identified up to 20% of expected refunds as missing. The solution addresses challenges created by Medicare's MFP programme, launched on 1 January 2026 under the Inflation Reduction Act's Drug Price Negotiation Programme. It reconciles expected versus received refunds at the claim level, identifies discrepancies and streamlines the recovery process. The MFP capability expands Plenful's Regulatory Compliance and Revenue Optimisation suite, complementing its existing offerings that support more than 95 health systems nationwide. The platform integrates claims data across disparate pharmacy systems to provide centralised visibility.
Welcoming Dustin Eubanks as SVP of Strategic Partnerships. Plenful Inc. is excited to share that Dustin Eubanks has joined Plenful as its Senior Vice President of Strategic Partnerships. Dustin brings deep experience building and scaling strategic partnerships across healthcare technology companies, including CoverMyMeds, Cohere Health, and Parachute Health. Over the past decade, he has worked at the intersection of EHR integration, payer workflows, and pharmacy operations, helping connect some of the most important systems and organizations that enable patients to access therapy. That perspective is incredibly important as Plenful Inc. continue expanding the Plenful platform and its partner ecosystem. Dustin will focus on building and deepening partnerships across the pharmacy ecosystem to help Plenful orchestrate and automate more of the prescription lifecycle, generating even more impact for its customers. "I have dedicated my career to being an advocate for the people who do the hard work behind the scenes in healthcare - the nurse navigators and pharmacy technicians who are incredible patient advocates and do the heavy lifting to get patients on and adherent to therapy," Dustin shares. "What excites me about Plenful is pairing that mission with an enterprise-grade AI and automation platform built to handle the growing complexity of pharmacy, so teams can better support our most vulnerable patients. I can't imagine a better place to be." At Plenful, its mission is to help pharmacy teams move care forward through intelligent automation. Strategic partnerships will play a critical role in making that possible. I'm thrilled to welcome Dustin to the team and excited about the impact Plenful Inc.'ll create together as Plenful Inc. continue building Plenful alongside its customers and partners. - Joy Liu, Founder & CEO Explore Plenful's entire suite of solutions for pharmacy teams
Welcoming Melissa Yeh, its new Chief People Officer. I'm excited to share that Melissa Yeh has joined Plenful as its Chief People Officer. Melissa brings deep experience building and scaling people organizations at companies like Samsara, Medallia, and Meraki - organizations that have navigated hypergrowth while staying grounded in culture, clarity, and care for their teams. That combination of scale and care matters deeply to Plenful Inc.. At Plenful, one of its core values is "Great People = Greater Outcomes." Plenful Inc. believe the strength and durability of its company - and the trust its customers place in Plenful Inc. - starts with the people Plenful Inc. hire, support, and grow. Melissa has spent her career creating environments where people can do their best work and where strong teams fuel meaningful customer impact. I'm thrilled to welcome Melissa to its executive team and grateful to have her partnership as Plenful Inc. continue building Plenful with intention - for the over 90 leading healthcare organizations that trust Plenful as a core part of their operations, and for the people inside its company who make this work possible. As Plenful Inc. build for pharmacy and healthcare leaders navigating complexity, scale, and constant regulatory change, investing in its own team is essential to delivering the outcomes its customers and partners expect. If you're excited by what Plenful Inc. is building and want to be part of a team that invests deeply in its people, please learn more about its culture and explore its open roles.
Plenful has raised $50 million in a series B round to enhance its AI workflow automation platform for healthcare operations. The funding, co-led by Mitchell Rales and Arena Holdings, brings Plenful's total funding to $76 million. The platform, used by healthcare providers like Samaritan Health Services, aims to expand its presence in pharmacies and health systems. Similar AI SaS companies, such as Abridge and SmarterDx, are also attracting significant investment in health tech.