Full-Time

Technical Account Manager

Posted on 3/19/2025

Saviynt

Saviynt

1,001-5,000 employees

Cloud platform for identity security management

No salary listed

Senior

Company Historically Provides H1B Sponsorship

Remote in Germany

Category
Customer Success
Strategic Account Management
Sales & Account Management
Required Skills
Sybase
MySQL
Java
SAP Products
.NET
C/C++
Oracle
HTML/CSS
Requirements
  • A minimum of 5+ years of relevant experience in Identity Governance and Administration and/or Identity and Access Management domain
  • Must be fluent in English and German
  • A minimum of 5+ years in experience leading scoping, planning and delivery of projects and strong track record of delivering successful solution outcomes for clients
  • Experience interfacing and communicating with clients and partners
  • Experience in managing multiple projects
  • Experience with project planning, resource management, scope, schedule and status documentation
  • Familiarity with web technologies: XML, SPML/SOAP, Web and Application Servers, HTML, Databases (Oracle, Sybase, MSSQL, MySQL), Directories (LDAP, AD), enterprise HR systems (SAP, PeopleSoft), programming languages such as Java, .NET or C++, identity management provisioning systems (Sun, Oracle, IBM, Novell), Security software or internal IT audit experience.
Responsibilities
  • Provide technical support for customers to support pre-sales and post-sales processes.
  • Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs (RFP, Professional Services estimates, Project Plans, ROM's, SOW’s).
  • Owns all technical aspects of the solution and delivery of that solution (Execution of the SOW) communicating with customers and internal teams to explain products and implementation schedules.
  • Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions.
  • Produce Service implementation estimates and plans to support implementation of Saviynt solutions.
  • Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch.
  • Acts as Primary Point of escalation for project related issues - works with CPS, Engineering and Product Mgmt.
  • Ensures successful delivery of projects, attending weekly Progress meetings with Customer/Partner, Document technical requirements, schedules and customer interactions.
  • Hold regular review meetings with customers to discuss any issues or problems and provide reports to the other members of the account team.
  • Monitor support requests to identify any recurring issues and may recommend changes to products.
  • Analyse customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs.
  • Managing the ongoing support of customers to ensure that they continue to make effective use of Saviynt products.
  • Arrange and support training for customers’ users.
  • Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
  • Identify the services and support customers to make effective and productive use of Saviynt products.
  • Communicating the Saviynt vision and product roadmap.
  • Managing up-sell and cross-sell opportunities.
  • Driving expansion opportunities.
  • Assists with Services Resourcing and Forecasting at a Regional level.
  • Manage and approve Time sheets and support invoicing activities.
  • Coordinates with CSM.

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, offering visibility and prioritizing remediation through advanced identity analytics. This ensures businesses can remain audit-ready, reduce identity-related risks, and improve efficiency. Saviynt operates on a subscription model, catering to a diverse clientele from small businesses to large enterprises, with the goal of protecting major brands and enhancing their cloud and security initiatives.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$375M

Headquarters

El Segundo, California

Founded

2010

Simplify Jobs

Simplify's Take

What believers are saying

  • Saviynt's AI-powered Intelligence Suite positions it as a leader in IAM innovation.
  • Recognition on CRN's 2025 Security 100 list highlights strong channel partnerships.
  • Saviynt's strategic hires enhance leadership and cybersecurity expertise.

What critics are saying

  • Emerging startups with lower-cost solutions may impact Saviynt's market share.
  • Rapid AI advancements require significant R&D investment to remain competitive.
  • Data privacy concerns in the EU could necessitate platform adjustments.

What makes Saviynt unique

  • Saviynt offers a cloud-native platform for identity and access governance.
  • The platform integrates AI for intelligent recommendations and task simplification.
  • Saviynt's solutions cover cloud, enterprise, and big data platforms.

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Benefits

Remote Work Options

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-4%
Silicon Canals
Apr 2nd, 2025
Inc. Names Saviynt to Its 2025 List of the Fastest-Growing Private Companies in the Pacific for the Second Consecutive Year

LOS ANGELES - (BUSINESS WIRE) - Saviynt, a leading provider of cloud-native identity and governance solutions, today announced that it has climbed 40 spots on the fifth annual Inc.

Kalkine
Apr 2nd, 2025
Saviynt Hires Cybersecurity Executive Nitin Varma as SVP and Managing Director for India and SAARC

Saviynt, a leading provider of cloud-native identity governance solutions, today announced that Nitin Varma has joined the company as Senior Vice President and Managing Director for India and SAARC.

Silicon Canals
Mar 20th, 2025
Saviynt to Showcase Cutting-Edge Identity Security Solutions at Gartner Identity & Access Management Summit 2025

LOS ANGELES - (BUSINESS WIRE) - Saviynt, a leading provider of cloud-native identity and governance solutions, today announced its participation in the Gartner Identity & Access Management Summit 2025, taking place March 24-25 in London, U.K.

Silicon Canals
Feb 18th, 2025
Saviynt Recognized On Crn'S 2025 Security 100 List

The Identity Authority is setting the standard for identity security excellence by collaborating with channel partners to safeguard businesses from cyber threatsLOS ANGELES–(BUSINESS WIRE)–Saviynt, a leading provider of cloud-native identity and governance platform solutions, today announced that CRN ® , a brand of The Channel Company, has named the company to its prestigious Security 100 list. This list highlights leading IT security vendors that are committed to collaborating with channel partners to keep businesses secure from cyber threats.“Being named to CRN’s 2025 Security 100 list is a testament to Saviynt’s unwavering commitment to empowering organizations with a converged platform that drives the global transformation of identity security,” said Mark Francetic, senior vice president of global alliances at Saviynt. “Our achievements over the past year – including the launch of our Intelligence Suite and the expansion of our partner program – demonstrate our focus on delivering meaningful value to our customers. We are honored to be recognized among the top security leaders in the industry.”Now in its 10th year, CRN’s Security 100 list honors channel-focused security vendors across five technology categories: Endpoint and Managed Security; Identity, Access and Data Security; Network Security; Security Operations, Risk and Threat Intelligence; and Web, Email and Application Security.Saviynt earned its place on CRN’s 2025 Security 100 list due to its ongoing work in advancing identity security and delivering impactful solutions that address the evolving needs of organizations. Over the past year, Saviynt has made significant advancements, including the launch of its Intelligence Suite with Intelligent recommendations – offering access recommendations based on peer analytics and behavioral data, copilot for AI-powered task simplification, and trust scoring for enhanced risk assessment.Additionally, Saviynt has been recognized as an Overall Leader in KuppingerCole’s Identity and Access Governance Leadership Compass, featured in the 2024 Gartner Market Guide for Identity Governance and Administration, and awarded a 5-star rating in CRN’s 2024 Partner Program Guide. The company has also expanded its educational initiatives by opening Saviynt University to the public at no cost for introductory courses and launched its first Converge Global Tour, hosting 16 events to drive awareness around cloud-based identity management

Business Wire
Jan 9th, 2025
Saviynt Recognized as an Identity Security Leader by the Industry's Leading Analyst Firms

Further fueling this momentum, Saviynt recently launched the industry's first AI-powered Intelligence Suite, which will redefine Identity and Access Management (IAM) by enabling faster and better decision-making.

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