Full-Time
Customer Success Enablement Professional
Posted on 7/26/2024
Sitetracker
201-500 employees
Cloud-based project management for infrastructure
Mid
Remote in USA
- Comprehensive software business and technology background
- Experience developing and deploying training and enablement programs for a post-sales organization
- Good understanding of business development methodologies and systems management
- Solid foundation in customer success
- Experience in content creation and development
- Cross-functional collaboration skills
- Ability to track the success of programs through CRM reporting
- Robust SaaS business and technology background
- Experience in customer success, sales, product management, product marketing, business development, or pre-sales/solution architecture
- Partner enablement experience
- Experience building enablement operations from the ground up
- Build a comprehensive onboarding and ongoing training program for a global team of Customer Success, Professional Services, and Support professionals
- Create vision, design, and develop programs to help a broad range of CS roles better engage with their accounts
- Discover pain points, propose solutions, and articulate value
- Complete onboarding and gain understanding of the Sitetracker solution and existing playbooks
- Meet with Executive and Customer Success leadership to determine key objectives and priorities
- Develop a phased plan of action with quick wins and longer-term projects
- Implement new CS onboarding program in collaboration with CS leaders
- Launch best practices series for existing CSMs
- Execute a full CS off-site with training programs and role play exercises
- Develop the enablement calendar for the next 6 months and own the delivery
- Perform a needs assessment for Professional Services and Support enablement
- Have a robust CS enablement program in place with demonstrable results
- Overhaul and relaunch the CSM scorecard
- Implement the enablement program for Professional Services and Support
- Have a mature pipeline of ongoing training and content development requirements
- Institute regular reporting on the outcomes of the enablement programs towards senior management
Sitetracker provides a cloud-based platform designed to help businesses manage and streamline their infrastructure projects, particularly for those in construction, engineering, telecom, and energy sectors. The software includes features for project forecasting, scheduling, cost control, payment management, and field technician dispatching, which enhance efficiency and visibility in project management. Built on Salesforce, it leverages advanced capabilities like document management and machine learning, ensuring enterprise-grade security. Unlike many competitors, Sitetracker also offers solutions for managing distributed assets, such as billboards and bus shelter ads, facilitating clear communication across teams. The goal of Sitetracker is to empower businesses to improve their project management processes, control costs, and make informed decisions.
Company Stage
Series D
Total Funding
$213M
Headquarters
Palo Alto, California
Founded
2013
6 month growth
↑ 4%1 year growth
↑ 13%2 year growth
↑ 33%
Simplify's Take
What believers are saying
- Sitetracker's selection for large-scale projects, such as EV charging stations in the U.K. and TowerCom's telecom operations, highlights its growing market presence and reliability.
- The company's recent inclusion in the Deloitte Technology Fast 500™ underscores its rapid growth and strong market position.
- Strategic partnerships with companies like Cypress Creek Renewables and VICTUS Networks demonstrate Sitetracker's expanding influence in the renewable energy and telecom sectors.
What critics are saying
- The competitive landscape in project management software is intense, with numerous players vying for market share.
- Dependence on Salesforce's platform could pose risks if there are changes in Salesforce's policies or technology.
What makes Sitetracker unique
- Sitetracker's platform is built on Salesforce, providing advanced features like machine learning and enterprise-grade security, which many competitors lack.
- The company specializes in managing high-volume, repeatable infrastructure projects, making it particularly valuable for telecom, energy, and construction sectors.
- Sitetracker's ability to integrate with other business software, including accounting systems, offers a seamless and comprehensive project management solution.