Manager – Analytics

Job Description:

Role Title: Manager, Analytics - Cobrand (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for 2024, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience etc. and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives.

Role Summary/Purpose:

Manager, Analytics - Cobrand (Individual Contributor) role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience etc. and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives.

The role will deliver on business and organizational priorities, working in close collaboration with US Analytics and IAH teams, solving problems with solutions that are powered by data and analytics. The role will support Cobrand analytics and will Include clear understanding of business requirement, ask right questions, build & review prototype, work with data to generate actionable Insights to address project delivery enabling portfolio growth and profitability. This position is remote, where you have the option to work from home.

Key Responsibilities:

• Lead analytics project assignments from scoping to delivery and solve business problems through basic to advanced analytics as applicable

• Regularly collaborate with US counterparts to drive priorities & deliverables

• Lead and deliver variety of short, medium & long-term projects independently from end to end, including ideation, data mining, strategy formulation, and presentation of results and recommendations.

• Ability to generate insights from the data and provide deep dive analysis

• Deliver projects adhering to timelines, accuracy & compliance with meticulous project management

• Understanding the requirements clearly and communicate with stakeholders and internal team members

• Acquire proficiency with different data tools, software, techniques to improve current capabilities and to create new analytics and data science solutions

Required Skills & Knowledge:

• 2 to 5 Years of working experience in  SQL / SAS /Tableau with ability to independently build queries for data extraction & aggregation - Comprehend key concepts & processes in Finance ,translate them into quantitative attributes /metrics - Ability to Define Methodology , present insights to larger teams and influence decision making

• Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills

• Good understanding of credit card industry financial P&L drivers and key sensitivities

• Strong written/oral communication & stakeholder management skills

• Proven ability to independently deliver Analytical solutions for Business problems.

Desired Skills & Knowledge:

• Proficiency in Tableau is a plus

• Ability to effectively prioritize and manage multiple projects concurrently with commitment to deadlines

• Adept at engaging technical and non-technical audiences with empathy and ensure needs/asks are effectively translated into technical requirements and followed upon.

Eligibility Criteria:

Bachelor’s degree in any discipline with 2 to 5 yrs of experience in a financial services or in lieu of degree, minimum experience of 4 to 7 years of experience in a financial services

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal) or PIP

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.

• L8 Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L4+ Employees can apply.

​Level/Grade: 09

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