Physician Support Representative 3

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

90 Crittenden Blvd, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500056 SMH Medical Oncology - Pluta

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 205 H

Compensation Range:

$20.30 - $27.41

Responsibilities:

The Wilmot Cancer Institute at the University of Rochester Medical Center is seeking a full-time Genetic Counselor Assistant to join our team at the Pluta Cancer Center. The Hereditary Cancer Screening and Risk Reduction Program is a unique multi-disciplinary team designed to provide cancer risk assessment, genetic testing, and long term follow up for patients and families with an increased risk of cancer.

The position directly supports genetic counseling and testing of patients with cancer or a family history of cancer. Candidate will use eRecord and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE* values in each of the major responsibilities

ESSENTIAL FUNCTIONS

• Assists with completing new patient intake.
• Answers patient’s pre-appointment questions about what to expect at the appointment.
• Coordinates specimen sample shipment for genetic testing adhering to prescribed protocol and tracks samples accordingly.
• Troubleshoot insurance problems with patients and answer questions about billing processes.
• Maintains inventory and prepares requisitions for testing kits, shipping supplies, etc.
• Obtain a complete cancer related family history from patient or family.
• Prepopulate genetic testing requisition forms.
• Assists in maintenance of team’s patient database.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma and Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience.
• Bachelor’s Degree (preferred)
• Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records preferred. Demonstrated customer relations skills.
• or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Provides excellent "customer service" in direct interactions with patients to attend to their needs in a friendly, compassionate way and responds to their requests promptly required.
• Ability to learn quickly and to work both independently and in a team environment required
• Excellent oral and written communication skills required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.