Auto Unit Claims Manager

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Join Our Team as a Auto Unit Claims Manager in the West!

Our organization thrives on the benefits of in-person collaboration and engagement. For internal hires, we expect four days a week in the office for the first three months; for external hires, it's four days a week for the first six months. After this period, the in-office commitment transitions to three days a week. This approach supports strong team dynamics, ensures a smooth onboarding experience, and balances flexibility over time.

In this role, you will:

• Drive results by setting and managing performance expectations through effective coaching and mentoring, driving your team to achieve outstanding results.
• Provide leadership and manage operations to meet key business goals while communicating the company’s vision and values effectively.
• Develop strategic initiatives that align with company strategies, focusing on process improvements and technological advancements.
• Conduct quality assurance through audits on staff files and calls, providing feedback and training where necessary, and implementing controls based on audit findings to ensure compliance.
• Facilitate team communication by keeping your team informed of changes and new directions, sharing responsibility for overall productivity and engagement.
• Contribute to performance metrics by measuring team performance, ensuring high-quality claims handling, compliance with standards, and maintaining productivity.
• Ensure policy compliance by adhering to corporate policies, claims standards, and procedures.

You bring to the table:

• Experience with at least 2 years in corporate management or 4 years in the insurance industry.
• Leadership skills that include motivating, coaching, and engaging your staff.
• Communication prowess with superior interpersonal skills across all levels of the organization.
• An ability to build a fostering environment that encourages openness and honesty.
• Empathy and integrity with a genuine care for people and a commitment to acting with integrity.
• A customer-focused mindset that is driven by a desire to understand and exceed customer expectations.
• A relentless pursuit of excellence in everything you do.
• A dedication to self-development with a commitment to ongoing learning and growth.
• The curiosity and focus to concentrate on what matters, asking "why" to gain deeper insights.

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.