Senior IT Consultant @ Pliancy

IT & Security (2)
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About us

Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.

And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.

What's an average day like?

The clients you’ll work with will be capital management firms Life Sciences Organizations and Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds)9. Pliancy prides itself on working with clients who respect our team and expertise. You’re treated as one of their own, not as an outside individual. You’ll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.

A typical week is M-F 8:30 am - 5:00 pm on-site at the client located in Boston. You’ll effectively be researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

Who are we looking for?

You’re an attentive, curious person who loves connecting with people and values the importance of creating relationships with the people you support. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You are skilled at using your professional experience to solve problems and implement them with your clients. You look out for your people and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.

Responsibilities:

Accountable for successfully supporting multiple Boston-based clients by building relationships and providing exceptional IT thought leadership and service execution
Assisting the client with lab environment, buildouts, installation, vendor management, scoping adequate future-proof solutions, data flow, maintenance, and best security practices.
Driving the adoption of forward-thinking technology in a rapid-growth environment
Identifying unique cutting-edge solutions to business problems leveraging technology
Scoping client solutions, identifying the best solutions, and implementing them with a client
Providing high-touch support to executives, executive assistants, and staff
Troubleshooting day-to-day technical issues and assisting with daily requests
Conducting IT operations for clients including user administration and support
Training and assisting with the use of tools and technology to meet business needs
Documenting assets, configurations, passwords, processes, etc., and maintaining current and accurate documentation
Assisting with office moves, upgrades, and AV deployments

Requirements: (these are highly recommended, however, we review all applicants)

Should have

5+ years of general IT support experience, in a consultative environment
Extensive knowledge and understanding of the capital/asset management environment (build-outs, integration, data flow, maintenance, best security practices ),
Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed
Collaboration - Ability to encourage camaraderie and work cooperatively within a team
Knowledge in implementing compliance controls for the company
Soft skills (personality, relationship-building, communication, stress management)
Team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)
Experienced and comfortable supporting and communicating with executive teams
Experience using Professional skills to solve business needs independently
Extensive macOS and Windows Desktop experience
Extensive M365, GSuite / Google Workspace administration experience
Addigy/Jamf/Intune MDM (Device posturing) experience
Working Knowledge of Active Directory / Azure AD
Experience with cloud ID services, Okta / DUO, and other MFA/SSO providers
Experience with Common SaaS Offerings (including but not limited to Box / Dropbox / Egnyte)
General understanding of network fundamentals and ability to configure GUI-based network hardware
Aptitude (Ability to learn new technologies quickly)
Troubleshooting (Ability to work through issues methodically)
Ability & willingness to properly document processes and assets
Incredible sense of pride and passion for what you do, and a desire to help your teammates
Ability to commute to and from clients located in (insert city location)
Authorization to work in USA for any employer

Nice to have

Prior experience supporting capital management firms
Prior compliance experience (Gxp, SOC, HIPAA)
Video-conferencing/AV experience - Zoom, Zoom Rooms, Google Meet
PowerShell & Scripting
VoIP Support & Management
High-Level Network management experience
Data flow structures and best practices for mid/large size companies

Benefits

Generous salary, above-average pay ($90,000-$105,000 per year dependent on experience) including a quarterly incentive pay program
Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with the option to upgrade
Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
Optional dental and vision plans are offered for you to opt into
401(k) Offering
Unlimited PTO
Paid leave for new parents
Employer-funded commuter benefits and mileage reimbursement
Employee stock options so you can share in Pliancy's success

Why work with us?

Clients solving challenging problems with meaningful purpose
Top-of-their-game peers who have fun with what they do and take teamwork seriously
An environment with opportunities to see the impact of your efforts on both the client and the company
A manager who will partner with you to help you grow and identify opportunities for career development
Flexible schedule designed to empower your communication and time management skills
Great culture driven by community-minded, empathetic teammates
Benefits and perks built to meaningfully support you and your family while we grow together
Relocation assistance is not available for this position

Senior IT Consultant

IT Consulting

Pliancy

Compensation Overview

Requirements: (these are highly recommended, however, we review all applicants)

Benefits

Growth & Insights

6 month growth

1 year growth

2 year growth