Technical AI Solutions Engineer

Cassidy is an innovative no-code platform enabling businesses to create custom AI assistants that automate complex workflows.

We’re looking for a motivated and analytically-minded Technical AI Solutions Engineer to join our growing team. You’ll play a critical role in helping customers succeed on Cassidy by providing high-quality support, troubleshooting workflows, and driving continuous improvements across our support experience. This is a unique opportunity to work directly with users, grow your technical skills, and make a meaningful impact at a fast-growing AI company.

About the Role:

As a Technical AI Solutions Engineer, you’ll become an expert on Cassidy’s platform, users, and use cases. You'll act as a true partner to our customers — diagnosing issues, modeling solutions, and enabling them to build powerful AI workflows. You’ll also help identify product improvements based on real-world usage and collaborate closely with our engineering and product teams.

This role is perfect for a recent college graduate who’s hungry to break into tech, excited to work on the cutting edge of AI, and eager to learn and grow quickly.

Responsibilities:

1. Become a Cassidy Expert

   • Master our platform capabilities, best practices, and customer workflows.

2. Support Customer Success

   • Provide hands-on technical support via email and other channels.

   • Troubleshoot user workflows, identify root causes, and offer actionable solutions.

   • Distinguish between user errors and true platform bugs, escalating where needed.

3. Educate and Empower Users

   • Build sample workflows and models to illustrate concepts and solve problems.

   • Teach users best practices to help them become self-sufficient.

4. Drive Internal Improvements

   • Analyze trends in support cases and suggest improvements to documentation and processes.

   • Help optimize internal tools and resources to scale the support function.

5. Collaborate Across Teams

   • Work closely with Product, Engineering, and Customer Success to champion user needs and feedback.

Who You (Ideally) Are:

• A high-achieving recent graduate excited to launch your tech career.

• Motivated, resourceful, and energized by solving complex problems.

• Comfortable operating in ambiguity and learning fast in a dynamic environment.

• Exceptional written and verbal communicator — you can explain technical topics clearly and concisely.

• Demonstrated experience mastering a technical product, tool, or platform (e.g., coding projects, no-code tools, technical side projects).

• Passionate about customer success and building real solutions.

• Willing to work from our NYC office (this is an in-person role).

Benefits:

• Competitive pay

• Unlimited PTO

• Medical and dental insurance

• Significant equity in a well-capitalized company

• High-transparency, high-autonomy team environment

• Opportunity for fast career growth as Cassidy continues to scale