Sr UX Researcher

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built with our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those we protect. We don’t just want you to work here. We want you to grow and thrive here. 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesdays or Wednesdays and Thursdays, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

SimpliSafe is seeking a Sr. UX Design Researcher to join our growing design team. In this role, you will influence and shape the future of our ecommerce store, with the goal of helping all shoppers purchase the security system that fits their needs and budget. 

You will use a mix of qualitative and quantitative methods to plan, conduct, synthesize research, and share your findings.

The SimpliSafe Ecommerce team is a conversion-focused, experimentation-centered and fast-paced environment – so if you love helping teams discover user insights that can spark new ideas that drive business results, this job is for you!

What You’ll Do

Primary responsibilities include:

• Work collaboratively with Product Designers, Product Managers and Data Analysts on our technology squads to effectively plan, manage, and field primary research 
• Field foundational research to deeply understand our online shoppers and identify their needs during key phases in the shopping journey (i.e. configuring a security system for the first time) 
• Partner with Product Designs to launch and evaluate usability studies for prototypes
• Weave together qualitative insights with quantitative data to explain “the why” behind consumer activity onsite, crafting high-quality, memorable presentations 
• Share knowledge and identify opportunities for new initiatives with researchers and analysts across other teams, including: Business Strategy, Product (app, hardware and monitoring services) and Customer Success. 
• Foster design thinking and collaboration by planning, hosting and moderating brainstorming sessions based on consumer insights

What You’ll Bring

• Deep experience in design research, with broad exposure to a variety of qualitative research methodologies such as one-on-one interviews, surveys, moderating group conversations, diary studies, prototype testing, usability testing
• Expertise with Qualtrics, UserTesting.com, UserInterviews.com, DScout, Wevo, Fullstory or similar tools
• Experience using AI tools to speed up analysis 
• Comfortable navigating Figma and analytics dashboards
• Highly curious and ability to work independently, are self-motivated
• Proactively speak up to identify new areas for inquiry
• Desire to actively to contribute to shape design team culture & vision

Preferred

• 4+ years of consumer research experience (D2C Ecommerce a huge plus)
• Degree in a human behavior-related field, such as Psychology, Human-Computer Interaction, Sociology, Communication, Information Science, Economics, or Computer Science
• Deep professional experience in applied research outside of academic training. This might include ethnographic-style fieldwork, design research, UX research, etc.
• Experience evaluating UX prototypes for usability
• Experience in an experimentation (A/B testing) focused environment
• Experience managing research vendor relationships

Mandatory

• Must have an online portfolio showcasing your end-to-end research process, telling the story of how you used consumer insights to influence decision making. Candidates without online portfolios will not be considered.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude and an open, inclusive, and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].