Full-Time
Technical Support Engineer
Product experience platform for actionable intelligence
Junior
San Francisco, CA, USA
- Conversationally fluent in spoken English and written English
- 1+ year of professional experience in JavaScript, HTML, CSS and/or Mobile Development
- 1+ year of professional experience working in a team setting
- B.S. in computer science, similar field of study, or similar commitment to technology
- Highly empathetic and passionate about helping others at a moment's notice
- Coder or tinker-er (professionally or hobby)
- Reliable and active team member
- Passionate about helping others at a moment's notice
- Patient and positive who sees possibilities rather than obstacles
- Ability to learn technical concepts and translate them to business solutions for customers
- Answer customer questions through our support queue
- Be the voice of the customer to the Product and Engineering organizations
- Prepare and provide recommended product best practices
- Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
- Take ownership of pushing cases to resolution including working with developers
- Thirst for knowledge, comfortable learning new technologies
- Creativity when the answer is not obvious
Pendo.io stands out as a desirable workplace due to its unique culture that prioritizes product intelligence and customer success, as evidenced by its partnerships with leading companies like Verizon and Salesforce. The company's technical prowess is demonstrated by its product experience platform, which allows businesses to swiftly and efficiently make product intelligence actionable. With a global presence and industry leadership in supporting product and digital leaders through initiatives like Mind the Product and sponsored events, Pendo.io fosters an environment of continuous learning and growth.
Company Stage
Series F
Total Funding
$472.6M
Headquarters
Raleigh, North Carolina
Founded
2013