Production Support Tech Lead

Production Support Tech Lead - GenAI

Be part of something groundbreaking 

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.  

With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.  

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products. If you’re excited by the opportunity to create meaningful impact, we’d love to hear from you. 

Who we are 

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.  

At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our Production Support Tech Lead - GenAI you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.  

About the role

As Production Support Lead, you will be at the forefront for creation of Operational Excellence & Business Continuity plan, being complainant and managing risk to production environment, clear and detailed knowledge management, monitoring cost and usage, Innovation & Continuous Improvement, define and establish  Metrics & Performance  for all the application under the GenAI Assist program. This is a unique opportunity to shape our AI-driven future, fostering innovation through modern development practices and delivering high-impact software that will drive business growth. 

• Responsible for applying industry best practices to put a standard support model and process for our GenAI Assist Platform
• Potentially test, debug, and perform analysis of incidents reported from users.
• Responsible for change management co-ordination for production releases and upgrades
• Ensuring that production changes are reviewed and validated in production to avoid/minimize production issues
• Develop and maintain monitoring dashboards for various components in the application
• Problem Management – support and drive detailed root cause analysis of production issues, work with the Application Delivery, platform, DevOps and Business teams to address and provide remediation
• Provide regular verbal and written communications regarding status, risks, issues. makes recommendations for remediation or change
• Working with development teams ensure functionality deployments are completed without incident and with adherence to proper procedure
• Identify opportunities for application tuning
• Review, maintain and enhance application Run Books

What is needed to be successful

• 10+ years of experience with providing support of application platforms at the enterprise level including incident management, patches, vulnerabilities, change management, monitoring, and continued platform improvement.
• Good knowledge in process to handle L2/L3 production issues
• Hands on experience on collaboration with multiple stakeholders / managers to perform incident management conduct RCAs and drive continuous improvement in application stability.
• Configured and maintained observability capabilities across critical applications and infrastructure, ensuring stability and visibility into application health and usage
• Hands on experience to monitor the production applications using monitoring tools such as Dynatrace, Splunk, cloud watch.
• Experienced in identifying performance bottle necks and issues.
• Experience in developing/supporting Java J2EE applications using Spring, Spring Boot, Microservices, REST API, Angular, XML and JSON.
• Developed a detailed run book / Knowledge Management documentation
• Good experience in Splunk search, dashboards creation and Alert generation.
• Worked on Global Agile Development teams
• Providing end user communications for critical issues with ETAs. Conducted Daily application health checks are performed to ensure the smooth running of the application.

It would be nice if

• You are knowledgeable about ethical standards and controls for Generative AI and have worked in supporting AI/ML based enterprise application within large enterprises. 
• You have development experience on enterprise application

Veterans are encouraged to apply. 
 

#LI-CM1 #LI-AIG #AI #GenAI #artificialintelligence

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

IT - Information TechnologyAIG PC Global Services, Inc.