Full-Time

Senior Application Support Specialist

Confirmed live in the last 24 hours

DAZN

DAZN

51-200 employees

Sports media platform streaming live events

Consumer Goods

Senior

Leeds, UK

Required Skills
Zendesk
AWS
Requirements
  • Application Support for Web/Mobile Cloud based Applications
  • Experience with tools such as Coralogix, Conviva, AWS, Zuora, Zendesk, Halo, GitHub
  • Knowledge of KPIs that indicate performance and customer experience
  • Demonstrable experience of incident management and processes
  • Ability to balance multiple concurrent activities when incidents occur
  • Attention to detail in building, following, and updating run-books
  • Strong knowledge of OTT, devices, browsers, CDNs, Platforms, Applications
  • Familiarity with basic ITIL
  • Familiarity with Jira/Confluence
  • Experience working in a global organization
Responsibilities
  • Provide application support and act as first responder in spotting, replicating, triage, and escalation of incidents
  • Responsible for Incident Logging, providing business impact assessment, reporting, incident notifications, and escalation to resolver teams
  • Troubleshooting, providing 1st line fixes, and escalating incidents as required
  • Carrying out proactive and pre-live event and metadata monitoring checks on DAZN OTT product
  • Responsible monitoring (Business and Technical) and live event monitoring across the DAZN OTT platform
  • Being the point of contact for escalating issues when necessary
  • Mentoring and supporting colleagues on shift and delegating tasks

ELEVEN SPORTS HQ offers a dynamic work environment at the forefront of sports media technology, delivering live content for major events such as the UEFA Champions League and Premier League. With a strong emphasis on innovation and accessibility across multiple devices including smart TVs and mobile platforms, this company promises a stimulating workplace where technology meets sports entertainment. This makes it an ideal place for professionals passionate about combining a love for sports with cutting-edge technological advancements.

Company Stage

M&A

Total Funding

$74.6M

Headquarters

Hammersmith, United Kingdom

Founded

2015

Growth & Insights
Headcount

6 month growth

-30%

1 year growth

-46%

2 year growth

-46%