Full-Time

Manager – Service Sales

Confirmed live in the last 24 hours

Otis

Otis

Automotive & Transportation
Consulting
Industrial & Manufacturing

Mid, Senior

Lanham, MD, USA

Job is based in Landover, MD, specifically at 5000 Philadelphia Way, Lanham, MD, 20706.

Category
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor’s degree highly desired, with 5 years of experience
  • High school, or equivalent, plus 10 years of relevant experience
  • Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
  • Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
  • 5+ years business to business sales experience
  • 5+ years people leadership experience in the elevator industry, or related industry
  • Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application
  • Strong desire for candidates who have a proven track record of meeting financial goals and objectives
  • 5+ years elevator industry management experience strongly preferred
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
  • Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
  • Knowledge and strict enforcement of company EH&S policy and processes
Responsibilities
  • Partner with and support the General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
  • In partnership with the General Manager and Sales Enablement teams, build the OT’s service sales plan while managing standardized sales processes and sales management tools to be applied
  • Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
  • Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
  • As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes
  • Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations
  • Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

Company Stage

IPO

Total Funding

N/A

Headquarters

Farmington, Minnesota

Founded

1853

Simplify Jobs

Simplify's Take

What believers are saying

  • IoT-linked Gen3 lifts could increase Otis' market share in smart elevators.
  • Acquisition in Taiwan offers growth opportunities in the Asian market.
  • Patent defense at EPO protects Otis' innovation in safety technologies.

What critics are saying

  • Italian investigation may lead to legal penalties or reputational damage.
  • Integration challenges from Taiwan acquisition could affect operational efficiency.
  • IoT-linked Gen3 lifts pose cybersecurity risks and potential data breaches.

What makes Otis unique

  • Otis leads the elevator industry with 2.3 million units under service.
  • The IoT-linked Gen3 lift enhances customer experience and operational efficiency.
  • Otis' acquisition of Jardine Schindler strengthens its market position in Asia.

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