Manager – Life Sciences Client Management Operations @ Tempus

Manager – Life Sciences Client Management Operations

Posted on 7/19/2023

INACTIVE

1,001-5,000 employees

Data-driven precision medicine

Company Overview

Tempus is on a mission to provide the necessary tools to usher in an era of precision medicine. The company has built the world's largest library of clinical and molecular data and an operating system to make that information accessible and useful for patients, physicians, and researchers.

Locations

Chicago, IL, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

CategoriesNew

Operations & Logistics

Requirements

Bachelor's Degree in business, public health, science, or engineering
5+ years of relevant experience in management consulting, customer success, or client-facing role at a healthcare technology company are highly preferred
Sharp attention to detail and ability to meet long- and short-term deadlines
Strong presentation skills
Strong cross-functional collaboration
Experience facilitating strategic and tactical planning with outside collaborators and clients

Responsibilities

Lead project manager for multiple programs/scopes across multiple pharma and biotech customers, including:
Point of contact at Tempus for client end to end project activities including external kick-off meetings, bi-weekly status update meetings, and close-out meetings
Identify, escalate, and resolve critical project related issues
Proactively report metrics to clients and forecast client needs
Coordinate with Lab management to ensure samples are moving appropriately through the NGS workflow and flagging samples at-risk to ensure Tempus meets the contracted turnaround time
Monitor project health through the effective use of project dashboards and management tools
Coordinate with internal teams such as Product, Customer Success, Lab Operations Teams on specific asks and customizations that would enable improve efficiency and scalability
Develop project plans and schedules for product development that document project goals and objectives, scope, schedule, budget, risk management plan, and project team resource requirements
Ensure internal team member roles and responsibilities are clearly defined to achieve desired results; keep internal stakeholders engaged and informed of progress and potential risks

Desired Qualifications

Master's Degree
Prior work in industries related to life sciences, genomic sequencing, or oncology is a plus
Experience in clinical oncology trials is a plus
Experience in scientific data management in all phases of project design and analysis
Genomic data background and experience

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus’ proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

About the Job

The Manager, Life Sciences Client Management Operations oversees sequencing and companion diagnostic projects and process improvement for Tempus’ Life Sciences collaborations. This position manages the day-to-day projects and resources within the team. The position supports relationships with Tempus’ Laboratory, Bioinformatics, Product, Engineering, and Data Science teams, as well as Life Sciences partner companies’ project teams.

Key Responsibilities

Lead project manager for multiple programs/scopes across multiple pharma and biotech customers, including:

Point of contact at Tempus for client end to end project activities including external kick-off meetings, bi-weekly status update meetings, and close-out meetings.
Identify, escalate, and resolve critical project related issues.
Proactively report metrics to clients and forecast client needs.

Coordinate with Lab management to ensure samples are moving appropriately through the NGS workflow and flagging samples at-risk to ensure Tempus meets the contracted turnaround time.
Monitor project health through the effective use of project dashboards and management tools.
Coordinate with internal teams such as Product, Customer Success, Lab Operations Teams on specific asks and customizations that would enable improve efficiency and scalability.

Develop project plans and schedules for product development that document project goals and objectives, scope, schedule, budget, risk management plan, and project team resource requirements.

Ensure internal team member roles and responsibilities are clearly defined to achieve desired results; keep internal stakeholders engaged and informed of progress and potential risks

Qualifications

Basic Qualifications:

Bachelor’s Degree in business, public health, science, or engineering.
5+ years of relevant experience in management consulting, customer success, or client-facing role at a healthcare technology company are highly preferred.
Sharp attention to detail and ability to meet long- and short-term deadlines.
Strong presentation skills.
Strong cross-functional collaboration.
Experience facilitating strategic and tactical planning with outside collaborators and clients.

Preferred Qualifications:

Master’s Degree
Prior work in industries related to life sciences, genomic sequencing, or oncology is a plus.
Experience in clinical oncology trials is a plus.
Experience in scientific data management in all phases of project design and analysis.
Genomic data background and experience.

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We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.