Manager – Life Sciences Client Management Operations
Posted on 7/19/2023

1,001-5,000 employees

Data-driven precision medicine
Company Overview
Tempus is on a mission to provide the necessary tools to usher in an era of precision medicine. The company has built the world's largest library of clinical and molecular data and an operating system to make that information accessible and useful for patients, physicians, and researchers.
Chicago, IL, USA
Experience Level
Desired Skills
Operations & Logistics
  • Bachelor's Degree in business, public health, science, or engineering
  • 5+ years of relevant experience in management consulting, customer success, or client-facing role at a healthcare technology company are highly preferred
  • Sharp attention to detail and ability to meet long- and short-term deadlines
  • Strong presentation skills
  • Strong cross-functional collaboration
  • Experience facilitating strategic and tactical planning with outside collaborators and clients
  • Lead project manager for multiple programs/scopes across multiple pharma and biotech customers, including:
  • Point of contact at Tempus for client end to end project activities including external kick-off meetings, bi-weekly status update meetings, and close-out meetings
  • Identify, escalate, and resolve critical project related issues
  • Proactively report metrics to clients and forecast client needs
  • Coordinate with Lab management to ensure samples are moving appropriately through the NGS workflow and flagging samples at-risk to ensure Tempus meets the contracted turnaround time
  • Monitor project health through the effective use of project dashboards and management tools
  • Coordinate with internal teams such as Product, Customer Success, Lab Operations Teams on specific asks and customizations that would enable improve efficiency and scalability
  • Develop project plans and schedules for product development that document project goals and objectives, scope, schedule, budget, risk management plan, and project team resource requirements
  • Ensure internal team member roles and responsibilities are clearly defined to achieve desired results; keep internal stakeholders engaged and informed of progress and potential risks
Desired Qualifications
  • Master's Degree
  • Prior work in industries related to life sciences, genomic sequencing, or oncology is a plus
  • Experience in clinical oncology trials is a plus
  • Experience in scientific data management in all phases of project design and analysis
  • Genomic data background and experience