Business Intelligence Manager

POSITION:           Manager, Business Intelligence
REPORTS TO:     Director, Planning and Development
DEPARTMENT:    Planning and Development
LOCATION:          North Bay
REFERENCE:      800-108-27
SALARY:              $112,788 – $132,704

WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.  We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services. 

ACCOUNTABILITY STATEMENT:
The Manager, Business Intelligence, is responsible for managing the team that establishes and maintains key performance indicators (KPIs) and metrics to monitor the effectiveness of initiatives and overall organizational performance. This role leads data gathering and analysis and provides insights to better support ONTC's operations and customers. The Manager also assesses organizational needs, gathers information, and reports on industry trends to management. As ONTC's BI capability is newly established and continues to evolve, this role plays a central part in designing the function's foundations, including its processes, standards, governance, and culture of data-informed decision-making. This role must also align with the commitments and priorities articulated in ONTC's Business Plan, Annual Report, and Ministry reporting obligations.

MAJOR DUTIES/ RESPONSIBILITIES:

• Lead the development, implementation, maintenance, and continuous improvement of organizational performance metrics, measures, KPIs, and reporting frameworks that support ONTC's strategic objectives, business planning, annual reporting, compliance requirements, and return on investment.
• Establish and maintain a formal data governance framework, including data definitions, ownership, quality standards, validation processes, and reporting schedules, ensuring the accuracy, reliability, and integrity of BI outputs.
• Prepare, analyze, and communicate routine and ad hoc performance, compliance, and executive reporting to support organizational decision-making.
• Assess organizational intelligence needs and monitor industry trends, benchmarks, emerging practices, and reporting standards to inform continuous improvement and strategic planning.
• Advise senior leadership on performance outcomes, emerging risks, opportunities, and strategic priorities by translating data and analysis into actionable insights and recommendations.
• Evaluate and support the selection, implementation, and ongoing enhancement of business intelligence platforms, dashboards, and data visualization tools.
• Collaborate with senior leaders, managers, and cross-functional partners to identify performance indicators, targets, reporting requirements, and performance management practices across all business units.
• Partner with Finance, ITS, Operations, and other stakeholders to ensure data infrastructure, systems, and processes support business intelligence, analytics, and performance reporting requirements.
• Provide analytical leadership and decision-support through data analysis, risk and opportunity identification, business case evaluation, benchmarking, and recommendations related to organizational performance and strategic initiatives.
• Directly manage Business Intelligence staff, including workload planning, performance management, employee development, coaching, discipline matters, succession planning, and hiring recommendations.
• Design and deliver training, coaching, and BI literacy programs that build organizational understanding and effective use of performance data and analytics.
• Lead the development of ONTC's performance management and business intelligence capabilities, including the establishment of a Performance Management Centre of Excellence, BI standards, tools, templates, playbooks, and self-service resources.
• Foster a culture of accountability, continuous improvement, and data-informed decision-making across the organization.

REQUIREMENTS:

• University Degree in Data Science, Computer Science, Business Administration, Commerce, Project Management, Analytics, Information Systems, or a related field
• Central Business Intelligence Professional certification is preferred
• 3-5 years of experience supporting business intelligence initiatives, including:
  • KPI development and organizational performance reporting
  • Developing performance metrics and understanding their relationship to organizational strategy
  • Coordinating and implementing organizational planning processes
  • Applying quantitative, critical thinking, and analytical skills to support business decisions
  • Coordinating and facilitating cross-functional teams
  • Leading or mentoring staff, including assigning work, reviewing outputs, and providing direction and developmental feedback
• Experience with developing Performance metrics and KPI designs for BI tools (e.g., Power BI, Tableau)
• Experience working with large structured and non-structured data, validation and quality management
• Experience in performance management, quality improvement, program evaluation and project management
• Familiarity with public sector planning, compliance, and reporting environments is an asset
• Experience using Artificial Intelligence, Machine learning and LLM enablers is an asset
• Highly developed interpersonal, written, and oral communication skills
• Strong negotiation and relationship management skills
• Ability to communicate effectively across all organizational levels

APPLICATION PROCESS: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: August 23, 2026, no later than 11:59 p.m. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.  Visit our career website to apply: https://www.ontarionorthland.ca/en/careers
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.

At Ontario Northland, we are committed to employment equity.  We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.
ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.
Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, pour plus de renseignements.