IT Analyst

Job Description

Position Purpose: The IT Analyst is responsible for the day to day IM administration and support of Buffalo Grove site as part of the IM organization.  

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:  

• Provide first-line IT support by actively monitoring and responding to tickets with urgency and prioritization
• Deliver hands-on and remote support for end users across office and production environments
• Support multi-site operations (Buffalo Grove, Vernon Hills, Ravenswood)
• Troubleshoot hardware, software, network, and peripheral issues
• Manage incidents and service requests through resolution with strong time management
• Collaborate with internal IT teams and vendors to drive issues to resolution
• Assist with local IT projects (deployments, upgrades, site initiatives)
• Create and maintain IT documentation and knowledge base articles
• Train and support end users through 1:1 sessions and group training
• Ownership of project through life cycle

Technical Requirements

• Active Directory /Windows / Microsoft 365 support
• Dell laptop/desktop hardware troubleshooting and deployment
• Network and printer support
• Software installation and deployment tools
• Basic networking knowledge (LAN vs WLAN, client vs server)
• Video conferencing systems support What We’re Looking For
• Strong customer service mindset with the ability to prioritize in a fast-paced environment
• Hands-on problem solver who takes ownership through resolution
• Comfortable working in a manufacturing environment where production is critical
• Strong communication skills (verbal and written)
• Ability to work independently and across teams

Qualifications

POSITION REQUIREMENTS:  

• 3+ years IT support / help desk experience
• Experience supporting multi-site environment
• ACUC User Account Management, unlocking accounts, resetting passwords 
• Support Microsoft OS, Office software 
• PC diagnostics and desktop deployments (DELL Laptop/Desktop Hardware Support Experience) 
• Printer and peripheral devices installation and maintenance (XEROX, HP, Network Printers) 
• Software installation via media or deployment software 
• Identify wLAN vs LAN and Client vs Server related issues effectively 
• Video Conference equipment support 
• Demonstrable customer service expertise (Prioritize, Time Management, and Escalation of tickets) 
• Structured, analytical, and problem-solving abilities 
• Effective verbal, presentation, written and listening communication skills 
• Reliable transportation (required for site travel)
• Manufacturing experience or MSP level support

What Success Looks Like

• Fast, effective ticket resolution with minimal escalation
• Strong relationships with end users and site leadership
• Proactive identification of recurring issues and improvements
• Reliable support for production-critical systems

PREFERRED KNOWLEDGE/SKILLS: 

• High School Diploma or equivalent 
• Experience working in a virtual environment 
• Microsoft back and front office suite certification 
• College degree preferred

Additional Information

ADDITIONAL NOTES 

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and may be revised at any time by the Company. 

PAY RANGE: $60,000 - $80,000 USD Salary (This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.)

All your information will be kept confidential according to EEO guidelines.

For US Benefits, CLICK HERE.

Nemera is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected class indication. This company is required by federal law to hire only persons who can establish they are eligible to work in the United States.