Technical Program Manager

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

OverviewIn this role, you will be part of an elite group of Technical Program Managers driving programs across LivePerson’s Global Product and Technology Unit, with a specific focus on Product Lifecycle Management (PLM). You will be responsible for overseeing the entire product development lifecycle, ensuring smooth execution from concept to launch and beyond.

You will collaborate closely with senior management, product managers, engineers, and cross-functional teams to drive efficiencies and alignment throughout the product lifecycle. The ideal candidate is self-directed, capable of leading large-scale initiatives in ambiguous environments, and excels at defining deliverables, shaping outcomes, and driving teams toward successful execution. This role requires the ability to operate in a fast-paced, iterative environment that emphasizes agility and impact over rigid processes.

You will have end-to-end ownership—from defining the PLM strategy execution, working with GPT stakeholders to streamline the product development process, driving cross-functional conversations, and monitoring key metrics to track success. You will provide direct visibility to senior leadership on product lifecycle health and performance through regular reporting and insights.

You Will:

• Oversee and optimize the end-to-end product lifecycle, from ideation, roadmap planning, development, launch, and post-launch enhancements.
• Define and implement best practices in Product Lifecycle Management, ensuring smooth transitions between lifecycle phases.
• Interact with cross-functional stakeholders, often requiring strategic alignment and political sensitivity.
• Identify potential risks and dependencies, drive mitigation strategies, and ensure cross-functional alignment to meet business objectives.
• Create and maintain program timelines, consolidating key milestones and communicating overall program health at all organizational levels.
• Facilitate stakeholder alignment, ensuring each vertical team understands overall objectives, development timelines, and dependencies.
• Present issues and risks formally to leadership and key teams, offering strategic recommendations.
• Work closely with engineering, product, operations, sales and customer success teams to ensure seamless product launches and iterations.
• Challenge organizational processes that do not contribute to value delivery, proposing improvements to PLM workflows.
• Establish and implement processes that promote team collaboration, transparency, and innovation at an organizational level.
• Track adherence to schedules and ensure cross-functional teams meet and exceed their performance targets.
• Work with remote, globally distributed teams.

You Have:

• Master’s or Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• 7+ years of relevant experience in technical program/project management, with a strong focus on Product Lifecycle Management, Lean Portfolio Management and Product Delivery.
• Proven experience leading cross-team PLM programs, including defining projects, gathering requirements, and coordinating feature rollouts.
• Expertise in product lifecycle best practices, including roadmap execution, compliance, and process optimization.

• Familiarity with Agile, SAFe, or similar methodologies for managing large-scale technical programs.

• Experience analyzing cost/benefit of feature development and managing trade-offs in the product lifecycle.
• Familiarity with Generative AI, Large Language Models (LLMs), and AI-driven product development is a plus.
• Strong customer-centric mindset, ensuring that PLM strategies align with business and user needs.
• Exceptional communication, writing, and organizational skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• A passion for building high-quality products, improving efficiency in PLM processes, and ensuring seamless product execution from inception to retirement.

Applicants must be authorized to work for any employer in Germany.

Benefits:

• Personal time off 33 days - Vacation (28 days) and care days (5)
• Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
• Internet and Mobile reimbursement
• Be flexible, work flexibly and from anywhere  - no defined working hours or boundaries
• Remote first company with offices in Mannheim and Berlin
• Modern equipment (MacBook Pro)
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
• Monthly connection: Join our monthly connection pizza day in the office!
• We were awarded by Great Place to Work 
• If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.

Belonging at LivePerson: 

Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.