Description

NOC Lead (Overnight hours)

About EVgo:

EVgo (Nasdaq: EVGO) is one of the nation’s largest public fast charging networks for electric vehicles. Our mission is to expedite the mass adoption of electric vehicles (EVs) by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone. EVgo’s owned and operated charging network is growing rapidly, and we’re working to triple our network size by 2025. We partner with multiple stakeholders including automakers; fleet and rideshare operators; retail hosts such as grocery stores, shopping centers, restaurants, gas stations, and more to make our vision of Electric for All a reality. The EV industry is one of the fastest growing industries in the country. Join us as we charge forward into an all-electric future.

Position Summary:

We are seeking a dedicated and responsible individual to join our team as a NOC Lead. The NOC Lead will be responsible for overseeing operations and managing a team during the night. This includes monitoring and managing the team’s performance, addressing any issues or escalations, ensuring smooth workflow, and maintaining effective communication with other teams.  This position requires strong leadership skills, excellent communication abilities and a drive to ensure the best customer experience and problem resolution.  Working hours are Monday to Friday, 9 PM to 6 AM Pacific Time.

Responsibilities:

• Supervise and lead a team of employees during weekend shifts and three other designated days.
• Ensure smooth operation and adherence to company policies and procedures.
• Assign tasks and responsibilities to team members and ensure their completion.
• Train and onboard new employees, providing guidance and support.
• Maintain a positive work environment and promote teamwork and collaboration.
• Handle customer inquiries, complaints, and issues effectively and professionally.
• Monitor inventory levels and coordinate restocking activities as needed.
• Ensure compliance with safety and security protocols.
• Perform administrative tasks, such as scheduling, reporting, and record-keeping.
• Resolve any conflicts or issues that may arise during shifts.

Skills and Experience:

• Prior experience in a leadership or supervisory role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively under pressure and in a fast-paced environment.
• Flexibility to work on weekends (Saturday and Sunday) and three other specified days.
• Knowledge of the industry or relevant experience is a plus.
• Basic computer skills for administrative tasks.

For job positions in CA, CO, and NYC, the estimated salary range for a new hire into this position is $115,000 USD to $127,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. In addition to a competitive base salary, discretionary target cash bonus, and restricted stock units (subject to Board Approval). EVgo offers a comprehensive benefits package including health, life, and disability insurance, unbounded paid time off including parental leave, and a 401(k) plan.

To find out more, or to join the EVgo network, visit www.evgo.com. Connect with EVgo on Facebook and follow us on Twitter. At EVgo, we are committed to creating a more equitable and inclusive workplace where everyone feels welcome. Apply today to join our team and help make a meaningful impact in the fight against climate change. By submitting this form, you acknowledge you are sharing your personal information with EVgo. By proceeding, you consent to EVgo’s Privacy Policy and Privacy Notice for California Residents. More detail regarding personal information we collect, how we use that information, how we share that information, and your rights and choices can be found here.