Workflow Processing Specialist

Overview

Scope of Responsibilities: Works under general supervision.  Follows standard procedures to accomplish assigned tasks.  May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders and workflow management.

Responsibilities

Job Duties:

• Responsible for daily preparation of call center workflow
• Responsible for accurate data entry of incoming prescriptions and refills
• Responsible for maintaining prescription refill requests
• Responsible for Foundation Assistance management
• Responsible as a backup for inbound/outbound calls as required
• Responsible for accurately selecting billing and shipping methods for incoming patient orders
• Provide clinical services in TherigySTM
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Attendance Requirements:

• Must be available, and on-time for scheduled work shifts.
• Must be able to work nights as required.

Educational Requirements:

• Minimum: High School Diploma or GED
• Preferred: Pharmacy technician or related certification

Experience: 

• Past experience in a customer service related field
• 6-12 months experience as a pharmacy technician

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Job Skill Requirements:

• Broad knowledge of medications, physician orders, and pharmacy systems
• Strong communication skills
• Outstanding customer service skills
• Excellent organization skills
• Ability to multitask and prioritize
• Excellent computer and keyboarding skills

Compensation:

$18.00-21.00 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. 

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.