Global Program Manager @ Benchling

Global Program Manager

Posted on 3/9/2023

INACTIVE

Locations

New York, NY, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Sales

Requirements

Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies
You are highly accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority
At least 15 years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences space
Proven ability to lead 10+ person cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills
Experienced in project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials
Experience in services commercials including SOWs, budgeting, resourcing, and change orders
Excellent interpersonal skills in verbal, written and presentation formats
Ability to work at customer site, or in the SF or Boston offices based on customer and project needs
BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology
Zone 1: $136,170 - $184,230
Zone 2: $122,553 - $165,807
Zone 3: $115,745 - $156,596

Responsibilities

Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more global customers
Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, adoption, and success plans that accelerate customer digital transformations
Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
Partner with GAM to ensure seamless customer experience and grow the account
Support the development of implementation and other services proposals and contract negotiation
Coordinate Customer Success and Support activities to drive customer value, adoption, and advocacy
Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
You will help shape the long-term strategy and vision for the Global services business
You will inspire your cross-functional account team to accelerate our growth within the world's largest biopharma companies by delivering exceptional customer experiences
You will be seen as a trusted advisor who has the customer's best interests in mind, even when it means having a hard conversation
You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills
You will contribute meaningfully to running a profitable services business that doesn't sacrifice quality or customer success in doing so
You will be a respected cross-functional parter to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.

Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.

Come help us bring modern software to modern science.

ROLE OVERVIEW

Benchling is seeking an experienced customer-facing Global Program Manager (GPM) to oversee the post-sale experience for our largest global customers. The GPM will partner closely with the Global Account Manager (GAM) to ensure that customers achieve rapid time to value and see the value in expanding their relationship with Benchling as they transform and modernize their R&D IT. The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale.

The GPM must have deep experience in Life Sciences R&D processes and scientific concepts as well as operating in an enterprise SaaS environment and be adept at working with internal and external stakeholders at all levels.

YOUR IMPACT

Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more global customers
Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, adoption, and success plans that accelerate customer digital transformations
Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
Partner with GAM to ensure seamless customer experience and grow the account
Support the development of implementation and other services proposals and contract negotiation
Coordinate Customer Success and Support activities to drive customer value, adoption, and advocacy
Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
You will help shape the long-term strategy and vision for the Global services business
You will inspire your cross-functional account team to accelerate our growth within the world’s largest biopharma companies by delivering exceptional customer experiences
You will be seen as a trusted advisor who has the customer’s best interests in mind, even when it means having a hard conversation
You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills
You will contribute meaningfully to running a profitable services business that doesn’t sacrifice quality or customer success in doing so
You will be a respected cross-functional parter to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling

ABOUT YOU:

Must haves:

Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies.
You are highly accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority.
At least 15 years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences space
Proven ability to lead 10+ person cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills
Experienced in project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials
Experience in services commercials including SOWs, budgeting, resourcing, and change orders
Excellent interpersonal skills in verbal, written and presentation formats
Ability to work at customer site, or in the SF or Boston offices based on customer and project needs
BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology.

SALARY RANGE

Benchling takes a market-based approach to pay, and pay may vary depending on your location. The candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.

Zone 1: $136,170 - $184,230
Zone 2: $122,553 - $165,807
Zone 3: $115,745 - $156,596

To help you determine which zone applies to your location, please see this resource. If you have questions regarding a specific location’s zone designation, please contact a recruiter for additional information.

Total Compensation includes the following:

Competitive salary and equity
100% premiums covered for health, dental, and vision for employees
Fertility healthcare and family-forming benefits
Four months of fully paid parental leave
401(k) + Employer Match
Commuter benefits
Home office stipend
Mental health benefits + Wellness stipend
Learning and development stipend
Generous PTO
Company-wide winter and summer holiday shutdown
Sabbaticals for 5-year and 10-year anniversaries

#LI-SF1 #LI-Remote #BI-Remote

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

For applicants for U.S.-based roles only:All new hires in the United States are required to be fully vaccinated against COVID-19 and to provide proof of vaccination prior to their first day of employment. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause undue hardship.

501-1,000 employees

Website

Cloud platform for life science R&D

Company Overview

Benchling's mission is to accelerate life science for the benefit of humanity. The company is building a modern R&D software for biotechnology research.

Benefits

Four months of fully paid parental leave
401(k) plan
Remote working stipend
Yearly company-wide retreat
Monthly gym and wellness stipend
Commuter benefits
100% premiums covered for health, dental, and vision
Weekly company social events
Flexible PTO and company-wide winter holiday shutdown

Company Core Values

Build a Lever - We choose to build tools and infrastructure that will help others make world-changing innovations.
Empower through Information - We believe that sharing information builds trust and enables better decision-making.
Rely on Tenacity - Dreaming big isn’t enough. We must make the most of every day by bringing the highest level of determination to our work.
Raise the Bar - We’re dedicated to creating a place where everyone feels challenged to improve.