Manager – Business Systems

Integration meets innovation

Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.

If you are passionate about solving integration challenges and believe that integration should be easy and simple for both technical and business users, then this is the role for you!

As a Manager, Business Systems you will play a pivotal role in reimagining and scaling our Salesforce ecosystem and other go-to-market and  business-critical platforms. Combining strategic oversight with deep technical understanding, you will ensure that our systems are optimized to meet evolving business needs. You will collaborate closely with business units, admins, developers, and stakeholders to define and execute a roadmap that drives innovation and operational efficiency. You will manage and coach on-shore and off-shore team members in a dynamic environment and help to foster a positive team culture and help enable and encourage continuous improvement within the team.

What would you do, if hired?

• Strategic Ownership
• Develop and drive the roadmap for GTM systems, prioritizing initiatives that align with business objectives and drive maximum impact.
• Lead the adoption of AI and automation to enhance productivity and enable scalable solutions.
• Translate business needs into detailed program and system requirements.
  
  
• Sales & Marketing Systems Analysis & Revamp
• Collaborate with team members to assess the current state of marketing systems, including lead data ingestion, processing, routing, and related data flows.
• Identify inefficiencies, bottlenecks, and gaps in the existing marketing and sales systems, ensuring alignment with evolving business needs.
• Lead the effort to redesign or rebuild lead management workflows and data flows from scratch if necessary, ensuring scalability, accuracy, and efficiency.
• Work closely with business operations stakeholders to define, document, and implement processes for gathering and prioritizing current and future business requirements.
• Partner with Sales and Marketing leadership to ensure data quality, consistency, and seamless integration across GTM systems.
• Establish a framework for continuous improvement, ensuring that marketing and sales data flows remain adaptable to changing business objectives and market dynamics.

• Salesforce Administration, Configuration & Development
  • Establish and oversee design and code review processes, ensuring best practices, maintainability, and scalability of system enhancements.
  • Define and manage a structured release management process, including version control, sandbox testing, and deployment strategies to minimize risk and improve system stability.
    
    
• Manage and configure Salesforce, including user roles, permissions, profiles, and record visibility.
• Build, modify, and maintain Salesforce Flows to streamline processes and improve operational efficiency.
• Implement and troubleshoot new features, functions, and configurations based on evolving business needs.
• Develop, implement, and evangelize DevOps best practices within the team to improve collaboration, efficiency, and deployment quality.
• System Analysis & Optimization
• Conduct root-cause analysis on system issues and recommend actionable solutions.
• Identify opportunities for system enhancements and create implementation plans.
• Collaborate with technical teams to ensure optimal system performance and usability.
  
  
• Business Analysis & Collaboration
• Partner with sales, marketing, support, and operations teams to deeply understand their workflows, pain points, and objectives.
• Gather and document business requirements for system enhancements.
• Perform gap analyses to assess alignment between business requirements and current system capabilities.
• Prepare detailed process documentation, flowcharts, and functional specifications for technical teams.
  
  
• Stakeholder Communication & Engagement
• Serve as the liaison between technical teams, business stakeholders and external vendors, ensuring alignment and managing expectations.
• Communicate system configurations and functionality in clear, non-technical terms to stakeholders
• Provide regular updates on system improvements, project progress, and performance metrics.

• Process Ownership & Project Leadership
• Oversee the end-to-end lifecycle of system enhancements, from ideation and prioritization to deployment and adoption.
• Define project scope, timelines, and deliverables in collaboration with stakeholders.
• Manage cross-functional teams to ensure successful execution of initiatives.
• Identify and mitigate project risks, ensuring alignment with business objectives.

• Proactive Problem-Solving & Leadership
• Take initiative to identify and resolve GTM system challenges.
• Act as a trusted advisor to business leaders, ensuring alignment between technology and business goals.
• AI & Innovation Strategy - Identify opportunities to leverage AI and automation to enhance productivity and enable scalable solutions.
• Data-Driven Decision Making - Analyze system usage, gather feedback, and refine solutions to continuously improve user experience and ROI.
• Continuous Improvement - Stay ahead of trends in Salesforce, AI, and GTM technology to future-proof our systems strategy.
  
  
• CPQ Expertise (Preferred)
• Support and analyze CPQ (Configure, Price, Quote) functionality to improve deal structuring and efficiency.
• Collaborate with sales and revenue operations teams to implement best practices for CPQ processes.
• Experience with DealHub or similar CPQ platforms is highly desirable.

Who are we looking for?

• Proven experience as a Program/Product/Technical Manager or similar role in GTM systems, with Salesforce and marketing systems expertise in a B2B SaaS industry 
  
  
• Deep understanding of sales, marketing, and support workflows and data lifecycle and how they intersect with business systems.
  
  
• Demonstrated ability to define and execute product roadmaps in collaboration with technical and non-technical stakeholders.
  
  
• Familiarity with AI tools and trends, particularly their application to SaaS and Salesforce ecosystems.
  
  
• Strong analytical and problem-solving skills, with a focus on user-centric design and continuous improvement.
  
  
• Excellent communication skills, with the ability to articulate complex concepts to diverse audiences.
  
  
• Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder) are a plus.
  
  
• Ideal candidates will have experience managing a B2B SaaS subscription tech stack and are skilled in administering and integrating it with Salesforce.

Celigo reasonably expects to pay a base salary between $160,000 per year and $190,000 per year for this position.  Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Why Celigo

• Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2025 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI..
• Remote-first culture
• Competitive compensation 
• High-growth, collaborative, and inclusive work environment
• Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
• Generous benefits package, including parental leave
• Monthly tech stipend
• Recognition opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics) military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Employees and applicants are also protected against retaliation. Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.