Director – Customer Success Manager
Posted on 9/22/2023

201-500 employees

Platform for managing and scaling channel partnerships
Company Overview
PartnerStack stands out as a leading platform in channel sales, providing essential tools to high-growth companies like Asana, Intuit, and Freshworks to build, manage, and scale their partner programs. The company's culture thrives on continuous learning, curiosity, and supportiveness, fostering a dynamic work environment. With access to a robust B2B network of over 80,000 partners and 300+ SaaS partner programs, PartnerStack offers a unique competitive advantage in the industry.

Company Stage

Series B

Total Funding





Toronto, Canada

Growth & Insights

6 month growth


1 year growth


2 year growth

Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • 5+ years experience in partnerships, customer success, customer experience or related roles
  • 3+ years management experience
  • Understands SaaS business and has an interest in keeping up with the industry
  • Enjoys building relationships and cultivating positive client experiences
  • Focuses on new and effective ways to provide value to the client
  • Approaches problems with a creative mindset and is solution oriented
  • Thrives in a fast paced environment and is able to learn on the job
  • Drive utilization and value realization for our customers to reach our growth goals and maintain/grow SaaS revenue and customer retention rates
  • Development of strategies for growing managed accounts as well as a digital (1:Many) offering
  • Manage Annual Renewal bookings with 90%+ renewal rate and 80%+ on time renewals
  • Manage and motivate the team of CSM's and providing formal and informal feedback on performance and career development
  • Developing and implementing processes that positively influence key customer business metrics
  • Develop and implement scalable and repeatable practices to deliver against key customer metrics of renewal and expansion: processes, systems, tools, metrics, and reporting, as well as the customer journey
  • Establish standards, KPIs, reports, dashboards, etc. to monitor and drive results, analyze performance, and identify trends and improvement opportunities; institute a regular communication cadence to inform relevant stakeholder groups of data and discoveries
  • Analyze available data for actionable insights; predicting customer churn, customer health scoring, and the like
  • Work cross-functionally with teams across the organization to help customers launch their program in the most effective way