Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Athelas + Commure, we build solutions that simplify providers’ lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role:

Our team is looking for a Deployment Engineer to oversee and participate in the planning, installation, maintenance and support of the Strongline Pro System infrastructure. Additionally, you will plan deployments, procure hardware, manage deployment teams, and provide internal/external trainings on all aspects of the Strongline System.

Key areas of responsibility include site assessment, creating and adhering to project plans, creating checklists, system support, documenting projects and system activities. The Deployment Engineer will work with the Project Manager, Deployment Engineering Manager, and client representatives to scope, define, and coordinate all areas of a Commure Strongline implementation. Success in this role will result in the final provisioning of services, including system deployment, integration, configuration, testing and training.

This is a full-time position requires working 5 days a week at the client site in Greenville, SC or traveling to other sites in and around South Carolina.

What You’ll Do:

• Deliver excellent customer service while being courteous and knowledgeable of all Commure Strongline functionality

• Install equipment within all areas of healthcare facilities including patient rooms

• Configure, modify, replace, test, and service Strongline equipment

• Perform quality assurance checks on all Strongline equipment prior to deployment Identifies and troubleshoot hardware issues

• Deploy Strongline equipment based on project scope

• Create and maintain up to date deployment guide and equipment location documents for all clients

• Demonstrate consistent deployment quality, following company guides and updating project documentation appropriately

• Display deep understanding of deployment process, continually improving efficiency and reducing deployment times

• Demonstrate Strongline product knowledge/expertise with client environments

• Display excellent project and time management skills, efficiently managing task queue

• Track expenses properly for travel and necessary equipment purchasing

• Set a good example by maintaining composure even in stressful situations

• Maintain a positive and friendly attitude toward all team members

• Display empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safety

• Proactively makes suggestions for solutions to recurring deployment issues and technology service issues

• Embrace improvements and advocates change, going beyond status quo

What You’ll Need:

• Bachelor’s degree preferred

• 3-5 years of industry experience in field and/or customer service (technical field preferred)

• Excellent prioritization skills and an ability to make decisions quickly

• Excellent verbal and written communications skills

• An aptitude for acquiring technical skills with cutting edge technology

• Well-developed planning, analytical and problem-solving skills

• Ability to work in a fast-paced hospital environment

• Ability to work independently with little supervision

• Ability to focus on quality and client satisfaction

• Ability to perform physical tasks (including moving objects up to 50 lbs) in business attire and PPE

• Ability to use tools such as ladders, screwdrivers, drills, push carts

• Ability to pass criminal background check

Why you’ll love working at Athelas + Commure:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our merger in late 2023, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas + Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.