Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements — from electronic health record systems to dictation software — have failed to live up to their promise of making the lives of all healthcare staff easier.
Athelas’ mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.
The Athelas suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements. Since merging with Commure, our growing suite of solutions now includes:
Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomes
Workflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patients
Staff Safety - Commure Stronglineprotects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situations
At-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early intervention
Billing Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providers
Automated Dictation - Athelas Scribeutilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every day
Athelas takes a provider-focused approach to healthcare and the healthcare industry has noticed. We’ve grown more than 500% year over year for three consecutive years. We support more than 250,000 clinicians and staff and hundreds of thousands of patients across hundreds of care sites. And we’re just getting started. Backed by General Catalyst, Sequoia, and many other leading investors, Athelas & Commure is positioned to be the defining healthcare tech company of the next 15 years.
If you’re eager to advance our mission to make health the focus of healthcare, come join us!
About the Role:
Our team is looking for a Deployment Engineer to oversee and participate in the planning, installation, maintenance and support of the Strongline Pro System infrastructure. Additionally, you will plan deployments, procure hardware, manage deployment teams, and provide internal/external trainings on all aspects of the Strongline System.
Key areas of responsibility include site assessment, creating and adhering to project plans, creating checklists, system support, documenting projects and system activities. The Deployment Engineer will work with the Project Manager, Deployment Engineering Manager, and client representatives to scope, define, and coordinate all areas of a Commure Strongline implementation. Success in this role will result in the final provisioning of services, including system deployment, integration, configuration, testing and training.
This is a full-time position requires working 5 days a week at the client site in Greenville, SC or traveling to other sites in and around South Carolina.
What You’ll Do:
Deliver excellent customer service while being courteous and knowledgeable of all Commure Strongline functionality
Install equipment within all areas of healthcare facilities including patient rooms
Configure, modify, replace, test, and service Strongline equipment
Perform quality assurance checks on all Strongline equipment prior to deployment Identifies and troubleshoot hardware issues
Deploy Strongline equipment based on project scope
Create and maintain up to date deployment guide and equipment location documents for all clients
Demonstrate consistent deployment quality, following company guides and updating project documentation appropriately
Display deep understanding of deployment process, continually improving efficiency and reducing deployment times
Demonstrate Strongline product knowledge/expertise with client environments
Display excellent project and time management skills, efficiently managing task queue
Track expenses properly for travel and necessary equipment purchasing
Set a good example by maintaining composure even in stressful situations
Maintain a positive and friendly attitude toward all team members
Display empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safety
Proactively makes suggestions for solutions to recurring deployment issues and technology service issues
Embrace improvements and advocates change, going beyond status quo
What You’ll Need:
Bachelor’s degree preferred
3-5 years of industry experience in field and/or customer service (technical field preferred)
Excellent prioritization skills and an ability to make decisions quickly
Excellent verbal and written communications skills
An aptitude for acquiring technical skills with cutting edge technology
Well-developed planning, analytical and problem-solving skills
Ability to work in a fast-paced hospital environment
Ability to work independently with little supervision
Ability to focus on quality and client satisfaction
Ability to perform physical tasks (including moving objects up to 50 lbs) in business attire and PPE
Ability to use tools such as ladders, screwdrivers, drills, push carts
Ability to pass criminal background check
Why You’ll Like Working with Athelas
Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well
Technology Focus: Revolutionizing how technology can be used in the healthcare industry
Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator
Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions
Incredible Growth: Revenue growth of 5x over the past 6 months and we’re just getting started!
Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.
Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.
Employees will be required to attest to these requirements upon hire and on an annual basis.