Full-Time

Bilingual Account Coordinator

Fraud & Disputes Inbound, Spanish

Posted on 9/6/2024

Mission Lane

Mission Lane

201-500 employees

Provides transparent credit card solutions

Fintech
Financial Services

Compensation Overview

$18.97Hourly

+ Wellness Stipend + Internet Stipend

Entry, Junior

No H1B Sponsorship

Remote in USA

Currently hiring in AR, AZ, FL, GA, MO, TX, UT, VA, and WA.

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Customer Service
Requirements
  • 1+ year(s) experience in a professional role where effective communication and accuracy are key to success.
  • 100% fluent in both Spanish and English.
Responsibilities
  • Be the voice of Mission Lane in a virtual call center environment, handling inbound calls from cardholders who suspect fraud.
  • Gather information, assess situations, and take action to resolve fraud cases.
  • Help cardholders dispute transactions, ensuring they get the best possible outcome.
  • Provide top-tier customer service by actively listening, showing empathy, and offering clear solutions.
  • Keep accurate records of fraud cases and dispute resolutions.
  • Follow all company policies and ensure compliance with regulatory standards.
  • Maintain high quality assurance results.

Mission Lane provides accessible and transparent credit solutions, primarily through credit cards aimed at individuals looking to build or rebuild their credit. Their credit cards come with no hidden fees, security deposits, or activation fees, making them attractive to consumers who are cautious about traditional credit card costs. The application process offers instant decisions, allowing users to know their approval status right away. Additionally, Mission Lane offers free access to credit scores and educational resources to help clients understand and improve their creditworthiness. Unlike many competitors, Mission Lane emphasizes clear pricing and rewards responsible credit use with higher credit limits over time. The company's goal is to empower individuals to improve their financial health through fair credit options and education.

Company Stage

Late Stage VC

Total Funding

$687.8M

Headquarters

Richmond, Virginia

Founded

2018

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-5%

2 year growth

-26%
Simplify Jobs

Simplify's Take

What believers are saying

  • Mission Lane's $150 million funding supports product development and market expansion.
  • Expansion of open finance partnership with Plaid boosts customer satisfaction and retention.
  • Increased demand for digital financial tools due to economic challenges benefits Mission Lane.

What critics are saying

  • Increased competition from fintech companies may erode Mission Lane's market share.
  • Economic downturns could lead to higher default rates, impacting profitability.
  • Rapid technological advancements require continuous investment in technology upgrades.

What makes Mission Lane unique

  • Mission Lane offers credit cards with no hidden fees or security deposits.
  • Instant decision on credit card applications sets Mission Lane apart from competitors.
  • Partnership with Plaid enhances Mission Lane's open finance solutions for underbanked customers.

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Benefits

Full health, dental, and vision benefits

FSA

Paid parental leave

401k with company match

Generous PTO

Flexible work schedule

INACTIVE