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Full-Time

Bilingual Account Coordinator

Fraud & Disputes Inbound, Spanish

Confirmed live in the last 24 hours

Mission Lane

Mission Lane

201-500 employees

Provides transparent credit card solutions

Financial Services
Fintech

Compensation Overview

$18.97Hourly

+ Wellness Stipend + Internet Stipend

Entry, Junior

Remote in USA

Currently hiring in AR, AZ, FL, GA, MO, TX, UT, VA, and WA.

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Customer Service
Requirements
  • 1+ year(s) experience in a professional role where effective communication and accuracy are key to success.
  • 100% fluent in both Spanish and English.
Responsibilities
  • Be the voice of Mission Lane in a virtual call center environment, handling inbound calls from cardholders who suspect fraud.
  • Gather information, assess situations, and take action to resolve fraud cases.
  • Help cardholders dispute transactions, ensuring they get the best possible outcome.
  • Provide top-tier customer service by actively listening, showing empathy, and offering clear solutions.
  • Keep accurate records of fraud cases and dispute resolutions.
  • Follow all company policies and ensure compliance with regulatory standards.
  • Maintain high quality assurance results.

Mission Lane provides accessible and fair credit solutions, primarily through credit cards aimed at individuals looking to build or rebuild their credit. Their credit cards come with no hidden fees, no security deposits, and no activation fees, making them attractive to consumers who are cautious about traditional credit card fees. The company generates revenue through interest on outstanding balances and late payment fees, but stands out due to its commitment to transparency. A key feature is the instant decision on credit card applications, allowing users to know their approval status quickly. Additionally, Mission Lane offers free access to credit scores, educational resources, and reports to major credit bureaus, helping clients improve their creditworthiness. Their goal is to support responsible credit use by rewarding good financial behavior with higher credit limits over time.

Company Stage

N/A

Total Funding

$1B

Headquarters

Richmond, Virginia

Founded

2018

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-22%
Simplify Jobs

Simplify's Take

What believers are saying

  • Mission Lane's recent $150 million equity investment will support aggressive expansion and product development, indicating strong growth potential.
  • The appointment of Brandon Black as CEO, with his extensive experience in financial services, is likely to drive strategic growth and operational excellence.
  • The expanded partnership with Plaid enhances Mission Lane's ability to offer comprehensive financial tools, improving customer satisfaction and retention.

What critics are saying

  • The competitive fintech landscape requires continuous innovation to maintain differentiation and market share.
  • Dependence on interest and late payment fees for revenue could be risky if customers improve their credit behavior significantly.

What makes Mission Lane unique

  • Mission Lane's focus on transparent, no-fee credit card solutions specifically targets individuals with limited or damaged credit histories, setting it apart from traditional credit card companies.
  • The instant decision feature on credit card applications reduces anxiety and waiting times for applicants, enhancing user experience.
  • Their partnership with Plaid to offer open finance solutions provides customers with access to over 7,000 apps and services, a unique value proposition in the fintech space.

Benefits

Full health, dental, and vision benefits

FSA

Paid parental leave

401k with company match

Generous PTO

Flexible work schedule