Minimum Qualifications

• Experience – 3-5+ years of experience in customer success, account management, or consulting/banking-type roles. 
• Relationship Management – A confident, attentive, and assertive approach to handling relationships with senior and key external and internal stakeholders. Capable of handling high-pressure, high-stakes situations. Articulate in the communication of ideas and solutions to effectively deliver results for partners and the business alike. 
• Business Acumen – Behaves like an entrepreneur by being a self-starter who has a bias for action. At the same time, grounded by an unwavering commitment to delivering results. Relentless growth and improvement is the only way forward. 
• Data-Driven Operator – Defaults to employing quantitative data and qualitative insights to drive initiatives and actions. Comfortable grappling with large quantities of information and communicating findings to both external and internal audiences. 
• Project Delivery – Effective prioritizer of tasks and a capable manager of stakeholders in a cross-functional team to deliver complex solutions to key business problems. 
• Owner – No ego. Strong ownership on doing what is right for the customer and the company, and collaborates well with others to make that happen. 

Preferred Qualifications

• Industry Experience – Vacation rentals / short-term rentals experience, preferably OTA-side. 
• Network – Existing network of property managers in the vacation rental space
• Tooling – Prior experience with Salesforce, BigQuery, Tableau/Amplitude is a bonus. 
• Data Analytics – Proficient at data extraction, analytics, and distribution

Responsibilities

• Relationship Management – Manage both a regular cadence of business reviews and ad-hoc check-ins with the top partners in our key markets
• Revenue Management – Set, monitor, and deliver performance goals for key property managers by understanding the drivers of performance and developing coherent action plans to hit ambitious commercial objectives. 
• Growth – Employ big-picture thinking and build medium-term strategic goals with partners to expand and grow the size of the commercial opportunity, ultimately to deliver deeper value for our customers, our partners, and our business. 
• Data Insights – Be relentless about finding and producing key qualitative observations and quantitative insights that not only optimizes performance, but step-changes the way Hopper creates value for our customers and suppliers. 
• Market Expert – Lead the conversation by staying abreast of key internal and external demand/supply indicators, economic trends, and competitive information in order to drive success in our key markets, and establish Hopper as the leading player in the travel industry. 
• Product Development – Utilize the insights and feedback gathered from close engagement with partners to drive product developments and change. 
• Industry Leader – Represent the brand in local markets, trade shows, and industry events to establish Hopper’s presence as a leader in the field. 

Benefits

• Well-funded and proven startup with large ambitions
• Competitive salary
• Unlimited PTO
• WeWork All Access Pass OR Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% employer paid medical, dental, vision, disability and life insurance plans
• Access to a 401k