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Customer Success Manager
Posted on 12/20/2022
Experience Level
Desired Skills
  • Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
  • Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers
  • Continuous learning mindset and detail-oriented approach to the TRANSFR mission to create jobs
  • Proven track record of consistently exceeding objectives; self-motivated and driven by results
  • Superior verbal and written communication skills
  • Ability to manage customer relationships, guide strategic planning sessions, facilitate client training, and lead proactive check-ins and business reviews
  • Excellent presentation, and negotiation skills
  • At least 4 years of experience in customer success, educational sales, or client relationship management in EdTech
  • Experience with SAAS renewals
  • Resides in or close to the TX region for easy travel to clients
  • 20% travel required
  • Must be authorized to work in the United States without restriction
  • Develop the classroom to career pipeline, along with the network of affiliated relationships with employers, workforce development, and educational institutions
  • Identify the key outcomes for our customers, primarily the impact to job attainment and/or educational placement
  • Create QBR and annual reports that demonstrate the value creation unique for each customer
  • Deliver on 90%+ annual subscription renewals, maximizing clients' success with our products and attainment of clients' desired outcomes
  • Manage customer relationships and become a trusted advisor for the customer
  • Improve on business metrics to measure TRANSFR's impact, NPS, training likeability, and other metrics to provide TRANSFR with insight into the health of its customers relationships
  • Monitor and remediate customer accounts that do not meet TRANSFR's standard for health to ensure that customers are always satisfied with TRANSFR
  • Become knowledgeable of TRANSFR's solutions and service offerings, including implementation methodologies and advanced service offerings
  • Establish and drive client and internal relationships and communication
  • Expand TRANSFR's footprint in current customer accounts by driving product utilization and expansion opportunities with assigned accounts
  • Work to ensure customer satisfaction with the TRANSFR product by anticipating customer needs, understanding the overall vision of their company, and helping stakeholders achieve success through the TRANSFR platform

51-200 employees

VR workplace training software
Company Overview
Transfr’s mission is to train the future of every industry and open up exciting new opportunities for talent across the globe and at home. The company is transforming workforce development with their immersive and hands-on VR training platform to enable improved employment outcomes.
  • Flexible Schedule
  • Generous parental leave
  • 401(k)
  • Health, Dental & Vision
  • Promote From Within
  • Company Outings
  • Company Equity
  • Paid Sick Days
Company Core Values
  • Radical Responsibility - Be accountable to yourself and others
  • Creativity - Be curious and innovative
  • Win-Win Mindset - Be generous and share success
  • Teamwork - Be collaborative and caring
  • Personal Growth - Be the best version of yourself
  • Empathy - Share and understand others’ perspectives