Full-Time

Customer Experience Coordinator m/w/d

In-Store

Posted on 3/19/2025

Suitsupply

Suitsupply

1,001-5,000 employees

Retailer of high-quality Italian wool suits

No salary listed

Entry, Junior

Neukirchen-Vluyn, Germany

Category
Customer Experience & Support
Customer Experience
Required Skills
Sales
Customer Service
Connection
Connection
Connection
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Requirements
  • Previous experience in sales, hospitality, and/or service
  • Exceptional customer service/clienteling skills and excited to build relationships
  • Professional verbal and written communication skills
  • Flexible work schedule, including evenings, weekends, and holidays
  • Fluent German speaker
Responsibilities
  • Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
  • Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
  • Ensure clienteling activities are mapped for each guest
  • Ensure seamless efficiency and positive atmosphere in the customer experience
  • Partner with leadership and expert teams to proactively address service issues
  • Performing other duties assigned by store leadership team

Suitsupply specializes in selling high-quality Italian wool suits and offers a variety of tailoring and customization services. Their products are designed for clients who appreciate fine craftsmanship and a perfect fit. Suitsupply operates both online and through over 150 physical stores around the world, allowing customers to shop in a way that suits them best. The company generates revenue by selling suits, accessories, and bespoke services, catering to those looking for ready-to-wear options as well as custom-made garments. What sets Suitsupply apart from its competitors is its focus on quality materials and personalized service, ensuring that each client receives a suit that fits them perfectly. The goal of Suitsupply is to provide exceptional menswear that meets the high standards of discerning customers.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$605M

Headquarters

Amsterdam, Netherlands

Founded

2000

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for sustainable fashion aligns with Suitsupply's quality materials.
  • Virtual fitting technology enhances Suitsupply's e-commerce platform.
  • 'Phygital' retail trend boosts Suitsupply's omnichannel approach.

What critics are saying

  • Emerging direct-to-consumer brands offer similar quality at lower prices.
  • Casual work attire trend impacts demand for formal wear.
  • Store closures and relocations indicate potential market saturation issues.

What makes Suitsupply unique

  • Suitsupply offers high-quality Italian wool suits with expert craftsmanship.
  • The company provides a comprehensive range of tailoring and customization services.
  • Suitsupply operates both online and offline with over 150 global stores.

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Benefits

Flexible Work Hours

Company News

DJC
Apr 3rd, 2025
Suitsupply opens Friday at Rainier Tower

European tailoring brand Suitsupply on Friday will open a new 4,341-square-foot store at the base of Rainier Tower at 416 University St. in downtown Seattle.

Safesize
Jun 1st, 2023
SafeSize strengthens its EMEA & APAC sales and operations team to drive next stage of growth in the global footwear retail tech market – Safesize

Roel joins from Suitsupply where he spent 10 years in a number of retail and sales roles culminating in being appointed Retail Director China in 2015.

Kansas City Star
May 23rd, 2022
Johnson County chain store closes after 5 years in Leawood | The Kansas City Star

After five years in Leawood, Amsterdam-based Suitsupply has closed its retail shop in Town Center Crossing and plans to relocate in the Kansas City metro.

August Man
Nov 30th, 2021
Get dressed with Suitsupply’s affordable tailored Italian suits

Highly prized for high-quality at a reasonable price, it’s no surprise that Suitsupply was named as one of the best places for suits in New York in 2012.

Wandering Events DFW
Apr 1st, 2021
Wanderingblooms partners with Suitsupply

Wandering Blooms is proud to partner with Suit Supply in the way of custom tuxedos and suits.

INACTIVE