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Full-Time

Salesforce Solution Architect

Service Cloud Voice

Posted on 8/9/2024

NeuraFlash

NeuraFlash

201-500 employees

AI-powered CRM solutions for businesses

Consulting
Enterprise Software

Mid, Senior

Remote in USA + 1 more

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Sales
Communications
Management
Salesforce
Customer Service
Requirements
  • 3-5+ years project experience in a hands-on position
  • 3+ years of experience with Salesforce in a development or configuration capacity
  • Understanding of customer service and contact center operations with experience solving Complex Use Cases
  • Solid understanding of Salesforce Platform and its architecture
  • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
  • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
  • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
Responsibilities
  • Facilitate business process reviews to identify customer requirements and processes
  • Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions
  • Develop technical requirements and specifications for customers and the technical delivery team
  • Drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage aspects of projects and customer communications
  • Deliver customer end user training and documentation
  • Oversee and be accountable for the successful completion of all aspects of assigned projects
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management
  • Architect and build best-in-class implementations of Service Cloud
  • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
  • Understand and leverage Salesforce Platform to implement scalable solutions
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
  • Acquire new technical expertise and understanding of latest Salesforce features and major launches
  • Understanding of contact center routing strategies in Salesforce and Amazon Connect

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, making it easier for large enterprises in sectors like retail and logistics to enhance their operations. NeuraFlash's products include AI-powered tools and CRM analytics that allow clients to visualize insights and streamline their processes. They differentiate themselves from competitors by offering tailored solutions and ongoing support, ensuring that their clients can effectively use platforms like Slack and Salesforce. The goal of NeuraFlash is to help businesses leverage AI and CRM technologies to drive efficiency and improve customer experiences.

Company Stage

N/A

Total Funding

$2.2M

Headquarters

Boston, Massachusetts

Founded

2016

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
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Simplify's Take

What believers are saying

  • NeuraFlash's partnerships with industry giants like Salesforce, AWS, and DocuSign enhance its credibility and market reach.
  • The launch of innovative tools like the PO Management tool for Salesforce and Voice Essentials 2.0 demonstrates NeuraFlash's commitment to continuous improvement and technological leadership.
  • Expansion into Latin America and the addition of senior advisors indicate strong growth potential and strategic scaling opportunities.

What critics are saying

  • The highly competitive digital transformation and AI markets require NeuraFlash to continuously innovate to maintain its edge.
  • Dependence on major platforms like Salesforce and AWS could pose risks if these partnerships were to change or dissolve.

What makes NeuraFlash unique

  • NeuraFlash's specialization in AI-powered CRM solutions and partnerships with major platforms like Salesforce and AWS sets it apart from competitors who may not offer such integrated, advanced technologies.
  • Their tailored solutions for large enterprises across diverse industries, including retail and logistics, provide a competitive edge in delivering specific business value.
  • The company's focus on generative AI and AI-powered search capabilities ensures clients are prepared for future technological advancements, distinguishing them from traditional CRM providers.
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