Full-Time
Online Support Specialist
Deposit Servicing
Posted on 2/17/2025
Upgrade
1,001-5,000 employees
Provides loans, credit cards, and rewards
Entry, Junior
Phoenix, AZ, USA
The job is onsite in Downtown Phoenix.
You match the following Upgrade's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Excellent written and verbal communication combined with analytical and problem-solving skills
- Demonstrated ability to multi-task and work in a fast-paced environment
- Flexibility and ability to adapt to business needs
- Capability of gaining customer loyalty through listening, relationship building, and professional and persuasive communication skills
- Provide a great virtual customer experience via phone, email, and chat for external customers and employees of Upgrade
- Utilize both our Genesys and Zendesk systems to communicate with customers
- Handle all incoming and outgoing communications with accuracy, detail, and timeliness
- Be an expert on our product and processes
- Adapt to changing policies and procedures on a constant basis while maintaining a high quality to your work
- Bring a flexible mindset – Needed coverage areas can change with the ups and downs of our volume
- Review a multitude of documents submitted by customers with confidentiality and professionalism
- Meet or exceed production, quality, and customer service goals
- Maintain strong attendance while having the flexibility to work overtime, holidays or weekend hours as needed
- Perform other related duties as needed
Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. What makes Upgrade different is its focus on affordability and user-friendly features, attracting customers with competitive rates and rewards. The company's goal is to provide accessible credit options and promote responsible financial behavior.
Company Size
1,001-5,000
Company Stage
Series F
Total Funding
$532.1M
Headquarters
San Francisco, California
Founded
2016
Simplify's Take
What believers are saying
- Expansion into auto loans diversifies Upgrade's product offerings.
- Acquisition of Uplift strengthens Upgrade's position in travel financing.
- Partnership with Finturf enhances home improvement financing options.
What critics are saying
- Expansion into auto loans increases exposure to credit risk.
- Crowded BNPL market may pressure margins for Uplift acquisition.
- Investment in new office space may strain resources if growth falters.
What makes Upgrade unique
- Upgrade offers a unique blend of credit and banking products.
- The Secured OneCard targets consumers with little or no credit history.
- Partnership with FairPlay enhances fairness in lending practices.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Parental Leave
Health & wellness initiatives
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Complacency in finance can be quite costly – especially if you are someone who carries balances across various high-interest loans. This is why offerings surrounding debt consolidation exist.A debt consolidation loan is a financial tool designed to simplify and manage multiple debts by combining them into a single loan with a fixed interest rate and payment schedule. Instead of juggling various debts with different interest rates and due dates, borrowers can consolidate their debts into one manageable monthly payment. This type of loan typically involves taking out a new loan to pay off existing debts, such as credit card balances, medical bills, or personal loans.By consolidating debts, borrowers can streamline their finances and potentially save money on interest charges over time.Why Consolidate?There are several reasons why someone might consider using a debt consolidation loan compelling. Firstly, it can help simplify finances by combining multiple debts into a single, easy-to-manage payment. This can reduce the risk of missed payments and late fees, leading to improved financial organization and peace of mind
Upgrade's proprietary risk modeling will incorporate FairPlay's Fairness-as-a-Service Solutions across all verticals.LOS ANGELES, Jan. 29, 2024 /PRNewswire/ -- FairPlay , the world's first Fairness-as-a-Service™ company, is announcing a new customer relationship withUpgrade , a fintech company that offers affordable and responsible credit, mobile banking and payment products to mainstream consumers.Upgrade LogoFounded in 2020, FairPlay works with financial services companies to provide customizable real-time fairness testing and 24/7 monitoring solutions designed to drive growth, reduce risk, and keep pace with ever-evolving regulatory requirements.Upgrade plans to use FairPlay solutions to test, monitor, and improve the fairness of its underwriting, increasing positive outcomes for consumers across its credit products."In an environment where rapid adjustments in credit strategy are necessary, we're eager to bolster our ability to assess the fairness of data sources and models in real-time and perspectively," said Thomas Curran, Chief Risk and Compliance Officer at Upgrade. "FairPlay provides compliance efficiency as a competitive advantage—and we are thrilled to embed its Fairness-as-as-Service solutions at Upgrade.""Lenders are most effective when their fairness compliance is rigorous and fast," said Kareem Saleh, founder and CEO of FairPlay. "Upgrade has consistently captured opportunities presented by machine learning, and automation and is consequently diligent about their fair lending compliance. FairPlay is thrilled to work with Upgrade to continue to improve its lending practices."For more information about FairPlay, visit FairPlay.ai. For more information about Upgrade, visit Upgrade.com .About FairPlay AIFairPlay AI is the world's first "fairness-as-a-service" solution helping organizations address algorithmic bias to find more good applicants that primary models miss — all without increasing risk
In a step towards diversifying home improvement financing options, Finturf has partnered with Upgrade, one of the fastest growing financing providers in the space.
One constant through the past few months, even in the paycheck-to-paycheck economy, has been the urge to travel, to get away from it all, to cross borders and to have new experiences. But there’s a marked evolution in how we finance those trips — by land, sea or air — and why we need new ways to do so. Buy now, pay later (BNPL) is rapidly emerging as a payment method of choice across all travel modalities, and the field of providers and use cases is burgeoning. B2B car rental solutions company CarTrawler and BNPL provider Klarna, for example, partnered Wednesday (Dec. 13) to use Klarna’s BNPL offering to pay for car rentals when booking on more than 70 airlines and over 250 travel websites
FinTech company Upgrade has launched a secured version of its Upgrade OneCard.The new Secured OneCard is designed for consumers who have little or no credit history, the company said in a Wednesday (Dec. 13) press release emailed to PYMNTS.“We believe Secured OneCard is an ideal product for tens of millions of people who haven’t yet had a chance to build a credit history,” Renaud Laplanche, co-founder and CEO at Upgrade, said in the release. “While building credit for the long term, Secured OneCard also provides high cash back rewards and APY, giving users immediate and tangible benefits, putting more money into their pocket today.”Like the Upgrade OneCard, the new Secured OneCard allows users to access Pay Now and Pay Later options, cash back offers and comprehensive fraud protection, according to the release.Designed to provide these features to users who do not qualify for an unsecured card, the Secured OneCard offers smaller credit lines that are secured by funds kept in a savings account and earning interest, the release said.The account can be activated with a minimum initial deposit of $200, and there are no annual fees, per the release. There is no ongoing minimum after the initial deposit, and funds in excess of the credit balance can be withdrawn at any time.With responsible usage of the Secured OneCard, users can build their credit history, gain access to unsecured credit and “graduate” to an unsecured OneCard without having to reapply or change card numbers, the release said.The new card joins Upgrade’s lineup of credit, mobile banking and payment products that are designed to be affordable and responsible, per the report.Upgrade launched its OneCard in July 2022, saying the product provides users with a single card for daily expenses and making payments over time.“When paying for everyday expenses, consumers historically had to choose between a debit card to ensure they stay within budget, and a credit card to earn rewards,” Laplanche said at the time. “With Upgrade OneCard, consumers don’t have to make that choice anymore; they can use Pay Now for everyday expenses to avoid interest and fee charges while earning credit card rewards without running the risk of falling into credit card debt.”