Full-Time

Customer Experience Associate

Customer Experience Team

Posted on 8/15/2025

BusRight

BusRight

51-200 employees

School bus routing and tracking platform

No salary listed

Boston, MA, USA

Remote

Remote-first culture: Work from anywhere in the U.S.

Category
Customer Experience & Support (2)
,
Required Skills
Data Analysis
Requirements
  • Previous experience in a customer-facing role
  • Strong analytical and problem-solving skills, with the ability to investigate and resolve detailed technical issues
  • Excellent communication skills, both written and verbal, with a focus on clarity and customer service
  • Ability to track multiple ongoing issues, ensuring timely follow-ups and resolution
  • You are comfortable with experiences that require your hands-on attention and learning on the fly - from investigating how to extract data from a new student information system to sitting shoulder-to-shoulder with customers to troubleshoot with them in real time
Responsibilities
  • Investigating and resolving customer routing inquiries, such as discrepancies in turn-by-turn navigation (e.g., "The route goes left at Stop 18 instead of right when the driver is in navigation. How do I fix that?")
  • Proactively troubleshooting reported routing issues, using data analysis and internal resources to find solutions
  • Identifying, collecting, and reporting mapping data inconsistencies to improve system accuracy
  • Analyzing driver feedback and collaborating with internal teams to implement necessary updates
  • Following up on bug reports, ensuring customers receive timely updates when fixes are implemented
  • Assisting with documentation for feature requests generated by customers
  • Communicating driver feedback to Transportation Directors, providing insights that enhance operational efficiency.
  • Assisting Customer Experience Managers with follow-ups on emails, phone calls, and chats related to tablet inquiries, minor routing adjustments, and other customer concerns
  • Maintaining clear and proactive communication with customers regarding mapping changes
  • Answering routing related phone calls and using internal toolset to train and assist transportation offices with routing questions

BusRight provides a transportation management platform for school buses. It combines routing software, real-time GPS tracking, and dynamic turn-by-turn driver navigation to optimize school transportation operations. The system is a SaaS solution for school districts and private bus operators, designed to replace multiple separate tools with a single platform that improves student safety, streamlines communication among schools, parents, and drivers, and boosts overall efficiency. It works as a B2B service with pricing likely based on fleet size or students served. Compared to competitors, BusRight offers an integrated, purpose-built solution for education transportation rather than generic fleet tools, focusing on safety, up-to-date routing, and direct communication. The goal is to modernize fleet management for schools and transportation companies, making operations safer, more transparent, and more efficient.

Company Size

51-200

Company Stage

Early VC

Total Funding

$43.1M

Headquarters

Boston, Massachusetts

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • $30M funding from Volition Capital in March 2026 fuels platform expansion.
  • Poughkeepsie District saved $989,000 in first year using BusRight.
  • Nearly one million users across 36 states enable data-driven optimizations.

What critics are saying

  • School budget cuts halt modernization spending within 12-24 months.
  • Edtech giants acquire competitors, undercutting BusRight pricing in 18-36 months.
  • NFC tracking triggers FERPA lawsuits and customer churn in 12-24 months.

What makes BusRight unique

  • BusRight unifies routing, GPS tracking, and parent communication in one platform.
  • Platform builds routes in 60 seconds using AI for dynamic adjustments.
  • Upcoming 24/7 AI agent and NFC safety features set it apart.

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Benefits

Equity

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Learning & WFH budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

-3%
PR Newswire
Mar 18th, 2026
BusRight raises $30M to power the largest mass transit system.

BusRight raises $30M to power the largest mass transit system. Mar 18, 2026, 09:30 ET Latest financing round enables BusRight to modernize infrastructure behind $900 billion K-12 education system. NEW YORK, March 18, 2026 /PRNewswire/ - BusRight, the leading all-in-one student transportation technology platform, announced today it has raised more than $30 million in the company's latest funding round, led by Volition Capital. Founded by CEO Keith Corso and Chief Product Officer (CPO) Phillip Dunn, BusRight ensures every student can safely and reliably access their education. The company's technology addresses transportation leaders' most critical challenges: a crippling school bus driver shortage, overwhelming parent demands, and increasing route complexity. The platform brings driver navigation, routing, student ridership visibility, parent communication, and live GPS tracking into one unified platform. As a result, transportation leaders can build bus routes in 60 seconds, track buses in real-time, and communicate with parents in a single click. The country's $900 billion K-12 education system is enabled by 13,000 transportation leaders who transport more than 20 million students to and from school every day. Many school bus fleets start each morning unexpectedly short 15-30% of drivers, forcing last-minute route cancellations, triggering a flood of parent phone calls, missed pickups, and even more pressure on an already stretched driver workforce. In an industry underserved by technology, many bus drivers are still handed paper route sheets. Meanwhile, transportation leaders spend their days behind the wheel instead of leading and often work 12 plus hour days just to keep buses running. BusRight is uniquely positioned to address these challenges and usher our nation's largest mass transit system into the modern era. Nearly one million parents, drivers, dispatchers, business managers, and superintendents across 36 states rely on BusRight to help rebuild trust in one of the most foundational sectors of our society: public education. "BusRight has saved us $989,000 in the first year," said Gregory Mott, Superintendent of Schools for the Poughkeepsie City School District. "I can't think of another tool in the district that has had such a profound impact on student safety, while also strengthening the financial position of the school." "Student transportation teams have been underrecognized and underinvested for far too long," said Keith Corso, Co-Founder & CEO of BusRight. "We're proud to partner with Volition Capital, a team that shares the belief that transportation directors, routers, dispatchers, and drivers are the backbone of public education, and they deserve the recognition, investment, and support to match the significance of the work they do every single day." Funding from the latest round will enable BusRight to continue to invest in its state-of-the-art platform, launching new products and services to meet the unique needs of the nation's student transportation operators. Platform enhancements include the first 24/7 AI-powered student transportation agent, precision hyper-local mapping intelligence, and NFC-based child safety features. "My experience in school systems showed me how rapidly education was changing and how urgently it needed better tools," said BusRight Co-Founder and Chief Product Officer Phillip Dunn, who previously served as CIO of the sixth-largest school district in the country. "BusRight exists to unlock public infrastructure with the same ease and impact we expect from modern consumer technology." In connection with this financing, Tomy Han, partner at Volition Capital, will join BusRight's Board of Directors. "BusRight is building a category-defining platform in a market that is both massive and mission-critical," said Tomy Han, partner at Volition Capital. "The team has demonstrated exceptional execution, strong customer adoption, and a product that is deeply embedded in daily transportation operations. We're excited to partner with BusRight as they scale a durable, market-leading business." BusRight's momentum comes amid rapid change in student transportation, driven by evolving regulations, new funding for technology adoption, and increasing demand for school safety, real-time visibility, and operational excellence. About BusRight BusRight, the leading all-in-one student transportation technology platform, solves the most mission-critical challenge in K-12 education: transporting students to and from school safely, reliably, and efficiently. Headquartered in New York, NY, BusRight partners with communities across the US to bring innovative solutions to the nation's public education system. About Volition Capital Volition Capital is a Boston-based growth equity firm that principally invests in high-growth, founder-owned companies across the software, Internet, and consumer sectors. Founded in 2010, Volition has over $1.7 billion in assets under management and has invested in and/or provided sub-advisory advice to more than 60 companies in the United States and Canada. The firm selectively partners with founders to help them achieve their fullest aspirations for their businesses. For more information, visit http://www.volitioncapital.com. SOURCE BusRight

SiliconANGLE Media
Mar 18th, 2026
BusRight raises $30M to use AI to solve school bus driver shortages and route delays

BusRight, a startup using AI to improve school bus operations, has raised $30 million from Volition Capital. The company addresses challenges in the US K-12 transportation system, which serves over 20 million students daily across 13,000 operators facing severe driver shortages of 15% to 30%. BusRight's platform unifies routing, navigation, student tracking and parent communication, enabling operators to dynamically create routes in under 60 seconds based on available drivers. The technology replaces paper-based systems and allows parents to track children via smartphone from boarding to destination. The platform has demonstrated significant cost savings, with one school district reporting savings of $989,000 within one year. BusRight plans to develop 24/7 AI agents for parent queries and enhanced safety features including hyper-local mapping and NFC communications chips.

Cambridge CSD
Aug 27th, 2025
Introducing BusRight, our new transportation app

This summer, Cambridgecsd partnered with BusRight - a transportation technology startup - to allow you to keep track of your child's school bus route to and from school directly from your phone.

Kellogg Schools
Oct 10th, 2024
Kellogg Joint School District

Kelloggschools has partnered with BusRight, a transportation technology startup, to provide you with real-time updates on your child's school bus route through a user-friendly mobile app.

FinSMEs
Jul 20th, 2023
BusRight raises $7M in Series A funding

BusRight raises $7M in Series A funding.

INACTIVE