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Customer Success Manager
Posted on 11/1/2022
Remote in USA • Belmont, MA, USA
Experience Level
Desired Skills
  • BA/BS or equivalent
  • 5+ years, ideally in a consultative, strategic and analytical customer-facing role
  • Creative, high energy, entrepreneurial self-starter comfortable running initiatives and program independently within a “start-up paced” environment
  • Drive complex issues through analysis and resolution
  • Thrive in working collaboratively and cross-functionally
  • Excellent written and verbal communication skills
  • ServiceNow accreditations or certifications a plus
  • You will own the engagement and drive towards business outcomes for customers in your portfolio
  • Coordination of meetings & action items and overall management of the customer
  • Ensure that the deliverables are being met against the timeline and engaging of the right resources at the right time
  • Identify key criteria for assisting your customers by leveraging playbooks
  • Evangelize ServiceNow customer success stories and processes
  • You will ensure that customers derive the maximum value from their ServiceNow investment and utilize their licenses
  • Collaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased footprint
  • Ensure any red accounts are resolved quickly, leveraging resources from across the company ecosystem as needed

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble