Senior People Operations Manager

Meet Urban Sports Club

We are Europe’s leading platform for sports and wellness.Our mission is to inspire people to lead active, healthy lives and with just one membership we offer access to thousands of fitness and wellness experiences across Europe.

But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities.

*Big news: Wellhub and Urban Sports Club unite!*
Urban Sports Club is now a proud part of Wellhub, creating the world’s largest wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health.

This is an exciting moment to join us: you’ll have the chance to be part of a global team and make a real impact on a fast-growing market. Be part of our growth story! Learn more about it here.

The opportunity 

As our Senior People Operations Manager, you will play a pivotal role in ensuring smooth, compliant, and engaging employee experiences across our European teams. You will take ownership of core People Operations processes while actively driving improvements that make a lasting impact. You will report to the Director, People Operations, Talent & Transformation and collaborate closely with Legal, Payroll, and the broader People team (Talent Acquisition, HRBPs, L&D, etc.).

This is not just an execution role: you will be a problem solver and a trusted partner who helps shape how we deliver operational excellence across the employee lifecycle.

What you will do

• Support employees with care: respond to queries and tickets with clarity, empathy, and efficiency, ensuring employees feel supported and guided to the right solutions
• Oversee recurring operations: prepare and manage regular tasks, including monthly payroll in collaboration with our third-party provider, ensuring accuracy, compliance, and timeliness
• Drive process improvements: regularly review and optimize processes, leveraging tools to automate where possible, whilst ensuring accuracy, efficiency, and employee satisfaction
• Ensure compliance with confidence: safeguard alignment with local labor law, tax, and social security requirements in partnership with Legal and external providers
• Be a trusted, empathetic partner: provide employees and managers with clear, practical guidance on People topics, communicating with clarity, care, and respect

What you will need to succeed

• Proven expertise in People Operations in a fast-paced, international environment
• Deep knowledge of German employment law, payroll, and compliance, with exposure to other European markets a strong plus
• Analytical and problem-solving mindset, with a proactive, structured, and solution-oriented approach
• Excellent communication skills, both written and verbal, in English (fluent) and German (native)
• Ability to put yourself in the employee’s shoes, finding solutions and communicating with empathy and understanding
• Passion for operational excellence: building efficient, scalable processes and enhancing the employee experience
• Nice-to-have: Experience using data to build reports/ track team KPIs; Experience with Personio or Workday

What’s in it for you 

• Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
• Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle.
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices.
• WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up.
• Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes.
• Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment.

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).