Full-Time
Ondeck Customer Service Representative
Remote
Posted on 7/9/2024
Enova
1,001-5,000 employees
Online financial services and credit solutions
Entry
Chicago, IL, USA
Hybrid role requiring in-office presence in Chicago, IL from Tuesday to Thursday, with remote work options on Mondays and Fridays.
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Strong multitasking abilities, adept at setting priorities and managing time effectively
- Respond to incoming customer calls, addressing their questions and providing service
- Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
- Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
- Uphold exceptional customer service standards through articulate and effective verbal and written communication
- Keep customer accounts meticulously updated with accurate information
Enova provides online financial services, focusing on accessible credit solutions for non-prime consumers and small businesses. Their platform uses machine learning to evaluate creditworthiness, allowing them to offer loans to individuals with lower credit scores who may struggle to obtain financing from traditional banks. Enova differentiates itself by targeting underserved markets, addressing the financial challenges faced by many Americans and small businesses. The company generates revenue through interest and fees on its loans and also partners with traditional banks to enhance their credit offerings. Enova's goal is to help hardworking individuals access reliable credit while promoting diversity and inclusion within its workforce.
Company Stage
IPO
Total Funding
$400M
Headquarters
Chicago, Illinois
Founded
2004
6 month growth
↑ 3%1 year growth
↑ 17%2 year growth
↑ 26%
Simplify's Take
What believers are saying
- Enova's record lending volume and solid credit performance indicate strong market demand and effective risk management.
- The company's consistent revenue growth and profitability, as evidenced by a 26% increase in total revenue in Q1 2024, highlight its robust financial health.
- Recognition as one of Computerworld's Best Places to Work in IT for 11 consecutive years underscores a positive and supportive work environment.
What critics are saying
- Rising charge-offs, although still below pre-pandemic levels, could indicate potential future credit risk issues.
- Dependence on machine learning models for credit risk management may pose challenges if these models fail to adapt to changing market conditions.
What makes Enova unique
- Enova leverages a machine learning-powered platform to offer accessible credit solutions specifically to non-prime consumers and small businesses, a niche often underserved by traditional banks.
- Their collaboration with traditional banks to enhance credit offerings sets them apart from other fintech companies that operate independently.
- Enova's diversified income stream from personal loans, small business loans, and lines of credit ensures financial stability and resilience.
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Benefits
Advance your career - We have a dedicated training team focused on giving you the tools you need to succeed within your department, within the company and in your career. The focus starts day one with a robust onboarding program and continues throughout your career at Enova.
See the benefits - Full-time employees receive medical, dental and vision benefits; matching 401(k); PTO; commuter benefits; flexible spending accounts for health care and dependent daycare; and more!
Be recognized - There’s plenty of room for both lateral and upward movement here at Enova. We’re always interested in promoting from within, and we keep a lookout for top talent who are ready to advance.
Get your perks - Full-time employees can receive tuition reimbursement, one-month paid sabbatical after four years, discounted massages, manicures and other perks.
Give back - We work throughout the year to partner with local charities and assist our neighbors in need. We also offer a charitable match program — allowing team members to double their impact when they donate money to charity.
Have fun - We like challenges here; maybe that’s why we have so many games, competitions and outings. There are a number of ways you can scratch your competitive itch and have fun!