End-to-End Core Solutions Project Manager

This role works within the Core Solutions organization, collaborating with Clinical, Product, Go-To-Market/Sales, Pricing, Underwriting, Digital, Marketing, Communications, Analytics, Finance, Evernorth, Service Operations, Technology, Quality Engineering, Legal, Compliance etc. to deliver complex, cross-functional projects. The ability to partner with peers, as well as external suppliers, to ensure innovative, quality solutions is essential. 

Primary Responsibilities:

Lead Enterprise projects from end to end using best practices and disciplines. Partner with cross-organizational areas in implementing project initiatives. Provide leadership and management guidance to the team and across multiple areas.

End-to-End Project Management Delivery

• Responsible for delivering mid to large scale project initiatives.

• Build and manage a detailed project plan, with key milestones, priorities, dependencies/sequencing, from inception to closure. Plan will incorporate tasks that represent all work needed for a successful implementation.

• Identify, track, mitigate and escalate (when appropriate) project risks, issues, and decisions. Develop contingency plans and triggers to invoke.

• Drive to market delivery timelines, while also adapting to a dynamic work environment; set priorities to best support organization performance and impact.

• Provide transparent and accurate project status reporting at all times, in alignment with stakeholder and sponsor input

• Identify and develop relationships with sponsors and key stakeholders to establish and monitor progress against goals and objectives. Understand communication dynamics and build/execute a plan to meet stakeholder needs.

• Identify and work to remove barriers that slow or prevent the successful attainment of project goals.

• Utilize and contribute to best practices and governance within the Project Delivery team. Provide oversight and guidance to less experienced project managers on the team.

• Performs self and team reflection continuously and implements changes to improve team’s effectiveness

•  Provide direction, leadership, and feedback into the Core Solutions operating model contributing to improvement in the organization’s long-term operating effectiveness.

•  Self-directed and capable of overseeing a team to ensure the successful delivery.

• Advance concurrent efforts and ensure project delivery meet requirements regarding scope, quality, schedule, and cost.

• Direct team to execute and enable the project delivery plan in alignment with strategy set by Core Solutions executive leadership to support the optimization and impact of the product portfolio.

•  Skilled at project management monitoring and control practices, ensuring accurate utilization of project resources.

• Ensure technical, sales, and operational readiness components are tracked within the scope of the deliverables. 

• When required, perform the role of Operational Readiness lead, ensuring staffing, training, procedures, and communication development, change management, business validation, and contingency planning are identified, tracked, and executed.

Qualifications:

• 8+ years of project management experience leading medium and large cross functional initiatives

• Exemplary core project management skills including multiple aspects of the PMBOK and the Scaled Agile Framework (certification a plus)

• Ability to lead, manage and influence teams in a heavily matrixed environment

• Strong oral, written, presentation and communication skills

• Strong collaboration & relationship building skills

• Working knowledge of the Commercial Healthcare landscape required

• Quickly comes up to speed on business and project knowledge

• Process-oriented with quality mindset

• Strong organizational and planning skills

• Ability to negotiate with peers and senior leaders to solve problems

• Demonstrated ability to drive results

• Embraces change and drives through ambiguity

• Customer-orientation and customer insight/experience skills

• Conveys complex information in an understandable way to various audiences

• Ability to interpret and synthesize data and insights

• Strong problem-solving skills; solution identification & development

• Ability to perform contingency planning

• Ability to interact effectively with all levels of the organization