Full-Time
Multitask Receptionist
All Accor
10,001+ employees
Global hotel management, franchising, loyalty program
No salary listed
Paris, France
In Person
 Administrative & Executive Assistance (1) |
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- Attention to detail and anticipation to ensure nothing is missing in service delivery.
- Affective and convivial demeanor, with kindness towards customers.
- Multitasking ability and commercial mindset to support sales efforts.
- Ability to manage pressure and stressful situations effectively.
- Discretion and commitment to confidentiality; what happens at Mama stays at Mama.
- Outgoing and welcoming attitude with every client upon arrival.
- Team spirit and reliability; colleagues can depend on you.
- Accuracy in cash handling and ensuring the cash register is always balanced.
- Ability to prioritize tasks and handle competing demands (e.g., handling a complaint, answering a call, assisting a guest with key delivery).
- Welcome and assist customers and oversee their stay at any time of day.
- Prepare arrivals and manage check-in and check-out for individual guests and groups.
- Take last-minute reservations.
- Answer and manage the telephone switchboard.
- Process and handle guest requests.
- Escalate or report customer complaints, remarks, or feedback to management.
- Manage cash handling and cashier responsibilities; verify existing accounts.
- Issue, process, and follow up on customer invoices.
- Promote Mama services, product shop, restaurants, and events.
- Prepare and place written information and useful activities on mirrors at each floor or elevator for guests.
- Ensure customer experience is of the highest standard and act as the brand ambassador.
- Mastery of Opera Cloud as the Property Management System.
- Willingness to use a third language to communicate with guests.
- Ability to maintain a quirky or distinctive personal style without alarming children.
- A passion for fashion related to the brand and retail discounts (e.g., shop Mama discounts).
- Interest in participating in staff events and company culture.
- Experience or interest in hospitality or guest services roles.
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
Simplify's Take
What believers are saying
- Exclusive Resorts' stake accelerates Onefinestay's global luxury villa expansion.
- €500 million 7-year bond issuance at 3.625% strengthens financial position since August 2025.
- Ennismore partnership enhances lifestyle brands beyond traditional hotel segments.
What critics are saying
- Marriott erodes A Club retention, capturing 30% more business travelers within 6-12 months.
- Airbnb diverts 40% upscale villa revenue from Onefinestay and Squarebreak ongoing.
- Rising rates hike €4bn debt costs by 2-3%, breaching covenants in 18-24 months.
What makes All Accor unique
- Accor unites 5,836 hotels across 110 countries as Europe's largest hospitality company.
- ALL Accor integrates booking, loyalty, restaurants, and events for unified revenue growth.
- Asset-light model delivers digital, loyalty, and procurement expertise to hotel owners.
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Company News
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