People Operations Lead
Posted on 9/22/2023
Dallas, TX, USA
Experience Level
Desired Skills
Customer Service
People & HR
  • Bachelor's degree in related field
  • At least 5 - 7 years of relevant experience in an international environment
  • Good people and project management skills
  • Knowledge of employment laws, policies, and procedures across the countries Mindvalley is operating in
  • Excellent verbal and written communications with the ability to effectively communicate at multiple levels within the company
  • Comprehensive understanding of the employee's lifecycle, with the ability to recommend process-oriented and/or operational solutions to improve employee experience
  • Ability to design and create processes, policies and procedures to ensure compliance is adhered to
  • Strong business partnering skills and HR acumen, including problem solving skills, critical thinking abilities, and project management skills
  • Strong ability to facilitate and manage change
  • Ability to thrive on challenges, multitask and prioritise workload in a fast-paced environment where quality and speed are of essence
  • Collaboration and participation within a highly diverse and inclusive team
  • Ability to work independently and lead projects or large streams of work
  • Enthusiasm for and broad experience with software tools
  • Proven experience quickly learning new software tools
  • Proven organizational skills with high attention to detail and the ability to prioritize
  • The ability to work in a fast-paced environment with attention to detail is essential
  • Exceptional customer service skills
  • Oversee overall day-to-day people operations activities which includes onboarding, offboarding, expat management, global mobility, payroll and benefits
  • Work with People Operations Manager to shape a strategy that aligns and moves Mindvalley towards continued growth, innovation and improvement
  • Create People Operations processes and strategies following the Mindvalley operations workflow, with the goal to make things easier from the perspective of the team members
  • Ensure process documentation is current, accurate and fully supports achievement of service level agreements
  • Continually audit and monitor compliance with policies and procedures
  • Drive continued automation and efficiency to enhance the employee experience and maintain our efficiency value
  • Driving a positive employee experience throughout their lifecycle
  • Manage the bi-annual performance review cycle
  • Partner with Legal on local and international employment and contractual requirements
  • Manage vendor renewals and agreements
  • Partner with key stakeholders on various HR related matters such as budgeting and workforce planning
  • Identify & address any gaps and determine process improvements where needed
  • Complete ad-hoc projects, reporting, and tasks