Who We Are

Our work matters – robotics is transforming the world of commerce. Every day our intelligent robots are responsible for getting food and merchandise to thousands of stores across North America. We’re an industry changer – we created the first and only fully autonomous, end-to-end supply chain solution. Today, we are driving towards even bigger ideas – and we have the people, technology and leadership to fully realize these aspirations. We have theexcitement and ambition of a startup with the benefits and resources of a proven organization.

What You’ll Do

The System Field Analysis Team is responsible for driving site performance from “go-live” to final acceptance of customer systems.  Field Analysts are on-site representatives of the Field Analysis Team who are responsible for employing analytical processes focused on improving system performance.  This includes system performance analysis, complex problem solving, defining processes and procedures, and collaborating with cross-functional teams to analyze defects and develop solutions.

Multiple opportunities available and relocation assistant may be offered based of geographical location.

In this role you will:

• Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers’ processes and procedures are met daily.

• Monitor system performance and availability of both personnel and automated robotic vehicles.

• Work with customer to schedule and produce orders and receive inventory.

• Troubleshoot system stoppages and determine best course of action to maintain system up-time.

• Effectively communicate and troubleshoot software issues with off-site Symbotic software engineers and on-site management team.

• Operate system via custom GUI. Ensure safe and proper operation of system.

• Plan daily activities and coordinate system maintenance with maintenance personnel and Automation Manager based upon daily needs of warehouse operations.

• Maintain accurate logs of major events. Become the on-site software expert with an excellent understanding of system interrelations and consequences.

• Assess cause of automated robotic vehicle failure, examine log files and take detailed notes and alert service personnel.

• Assist and train other automation team operators in troubleshooting and repairs of any equipment as required, consistent with level of experience and training.

• Communicate with tier support to drive system production.

• Other duties as assigned by leadership.

What You’ll Need

• Minimum 3 years in a computer or automation environment desired.

• Values safety above all else.

• Ability to direct and guide employees daily standard work.

• Effective detail-oriented communicator.

• A desire to learn new equipment and assist team members as needed.

• A high sense of urgency.

• Takes critical feedback and recognition positively.

• Ability to Multi-task and perform multiple job functions at once.

• Must be literate, written and verbal, in English Language.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today’s complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. 

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.