Executive IT Support Specialist

About Us:

The Community Preservation Corporation (CPC) believes stable and sustainable affordable housing is the foundation of strong communities and we strive to contribute to comprehensive neighborhood revitalization through our lending and partnerships. A nationally recognized leader in affordable housing finance, CPC has provided a consistent source of capital to underserved housing markets throughout New York State since our inception in 1974.

Today, CPC stands as the largest CDFI solely committed to investing in multifamily housing, having invested more than $15 billion to finance the creation and preservation of more than 230,000 units of quality housing in neighborhoods across New York State and beyond. CPC has a robust construction lending platform, a mortgage bank, and equity and impact investment platforms that focus on our three goals: Expanding Affordable Housing, Closing the Racial Wealth Gap and Investing in the Green Economy.

As a member of our team, you'll have the opportunity to work on impactful projects that make a real difference in people's lives. We're looking for talented individuals who are passionate about our mission and share our values of commitment, respect, excellence, accountability, and collaboration.

Role Summary:

We are seeking an experienced, discreet, and service‑oriented IT professional to provide white‑glove, end‑to‑end technology support to executive leadership. This role ensures executives remain productive and secure—whether in the office, remote, traveling, or presenting at board meetings. You will be the primary point of contact for all executive technology needs, coordinating across IT operations, security, and vendors to deliver seamless experiences.

What You’ll Do:

• VIP End‑User Support

  • Provide proactive and responsive L2/L3 support for executives and their assistants—Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line‑of‑business apps.

  • Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices.

  • Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication.

  • Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed.

  • Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management.

• Meetings, AV, and Events

  • Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers).

  • Conduct pre‑flight checks, live monitoring, and post‑event debriefs; prepare contingency plans.

  • Coordinate with Facilities/AV vendors for reliable, high-quality experiences.

• Mobility & Remote Work

  • Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN)

  • Provide travel kits, adapters, and international connectivity support; create executive travel checklists.

• Security & Confidentiality

  • Uphold privileged access practices: MFA, conditional access, privileged account management, phishing awareness, and secure data handling.

  • Support incident response activities for executive accounts/devices; ensure encryption, endpoint protection, and secure collaboration.

  • Handle sensitive information with strict confidentiality.

• Productivity & Enablement

  • Coach executives and EAs on best practices in Outlook/Teams calendar delegation, meeting workflows, signature management, OneDrive/SharePoint rights, and file collaboration.

  • Create concise quick-reference guides and one‑pagers tailored to executive preferences.

• Operational Excellence

  • Maintain VIP runbooks, device inventories, and support playbooks; document root causes and preventive actions.

  • Track SLAs/OLAs for executive tickets; provide regular status updates to leadership.

  • Partner with infra/network/security teams on changes that may affect executive services; participate in change windows where needed.

Skills and Experience:

• 7+ years in end‑user support with 3–5+ years dedicated to executive/VIP support in a mid‑to‑large organization.

• Technical Skills:

  • Windows 10/11 and macOS administration; iOS/Android proficiency.

  • Microsoft 365, Intune MDM, Teams/Zoom, Exchange Online, SharePoint/OneDrive.

  • Conferencing/AV systems (Teams Rooms, Zoom Rooms, Poly/Logitech, Crestron), and room scheduling panels.

  • Networking fundamentals (Wi‑Fi, VPN), printers/scanners, and hardware peripherals.

• Security Practices: MFA, conditional access, device encryption (BitLocker/FileVault), endpoint protection, secure file sharing, phishing mitigation, privileged access workflows.

• Executive presence, discretion, excellent communication, calm under pressure, customer‑centric mindset, and meticulous attention to detail.
  

Schedule & Availability

• Onsite 4 days per week in NYC office.

• Off‑hours support for urgent executive incidents, early-morning/late-evening meetings, and occasional weekends for events and change windows.

• Some travel between offices or event sites may be required.

Physical & Work Conditions

• Ability to lift up to ~25 lbs (equipment/AV gear), move carts, and configure rooms.

• Frequent walking between conference spaces; occasional extended periods supporting live events.

What We Offer:

• Competitive compensation

• 401(k) retirement plans with employer match

• Medical, dental, and vision benefits for employees and their dependents

• Commuter benefits

• PTO for vacation, personal days, sick leave, holidays, jury duty, bereavement, parental leave, and disability

• Tuition assistance program

• Two “work from anywhere” weeks per year

• Summer Fridays

• Collaborative working spaces

• Service days to support our communities

• Employee development and engagement events

• More about our offerings and culture here

This is a hybrid role where you will work from the Manhattan office four days a week. The salary range is $90,000 – $115,000, dependent on experience.

Applicants must be authorized to work in the United States. The Community Preservation Corporation does not provide employment sponsorship of any kind. Candidates are responsible for ensuring they meet all minimum qualifications for the position at the time of application.

The Community Preservation Corporation is an Equal Opportunity Employer and all employment-related decisions including recruitment, selection, evaluation, promotion, compensation, training and termination are made without regard to race, creed, color, national origin, sex, disability, marital status, status as a veteran, sexual orientation or gender identity, or any other protected status.