Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence.  Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

• Monitor and Identify events proactively resolving issues
• Follow standard operating procedures performing day-to-day maintenance on Five9 Network, Telecom and Cloud systems
• Test and turn up of SIP and ISDN trunk groups
• Report all service impacting issues within 5 minutes of detection
• Respond & resolve customer escalations within the SLA window
• Turn up customer applications & services in accordance with standard procedures
• Open and track to resolution carrier and internal tickets
• Internal & external incident notifications
• Monitor Network Security and report and document any breaches.
• Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines
• Gather and report data on the health and operation of Five9 services

• Able to work night shift hours and participate in on-call rotation (days, nights, weekends)
• Experience or background in a military, technical or customer service environment.
• Ability to communicate clearly (both in writing and speech)
• Able to follow direction
• Attention to detail

• Interested in technology
• Problem solving skills
• Knowledge of Microsoft Office
• Knowledge of Linux
• Experience with ticketing systems

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy https://www.five9.com/pt-pt/legal.  
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca. 

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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.