Full-Time
Payroll Support Team Lead
Posted on 4/4/2024
Payroll integration API for SaaS platforms
Compensation Overview
$104,400 - $114,840Annually
Senior
Remote in USA
- 5+ years of payroll and tax experience
- Deep passion for solving customer problems and delivering exceptional experiences
- Ownership mindset with a focus on improving quality and efficiency
- Demonstrated working knowledge of U.S. local, state, and federal payroll tax laws
- Strong attention to detail, organizational, and prioritization skills
- Experience in the SaaS/Software industry
- Advanced proficiency in Microsoft Excel and tax/payroll systems and familiarity with ticketing systems like Salesforce, ZenDesk, etc.
- Excellent written and verbal communication skills
- Ability to multitask, meet strict deadlines, and manage a high volume of tasks in a fast-paced environment
- Eagerness to continue learning in the payroll field
- Willingness and interest in attending company offsites twice a year
- Spearheaded strategic initiatives to enhance Support team processes
- Collaborate with Product and Engineering to innovate product features and explore new technologies
- Serve as the primary escalation point for partners, adeptly managing complex customer issues
- Support the team in resolving intricate payroll and technical cases
- Ensure precision and compliance in payroll and tax matters for partners and customers
- Deliver exceptional customer service, consistently surpassing expectations
- Promptly resolve payroll tax issues and analyze root causes of discrepancies
- Assist with diverse projects, including support ticket resolution
- Address customer needs proficiently, providing expert guidance on product and tax inquiries
- Proactively manage escalations with accountability and transparency
- Continuously refine skills and foster cross-functional collaboration
- Cultivate strong relationships to drive partner and customer retention
Working at this company provides a unique opportunity to engage in cutting-edge technology in the FinTech sector, particularly in payroll solutions. With an API-first approach, the company is dedicated to optimizing and simplifying payroll integrations across various platforms, making it a leader in the payroll-as-a-service industry. This focus on seamless integration and service scalability caters to a diverse clientele, ensuring a dynamic and impactful work environment.
Company Stage
Series C
Total Funding
$119M
Headquarters
New York, New York
Founded
2019
6 month growth
↑ 9%1 year growth
↑ 46%2 year growth
↑ 29%Benefits
Home office stipend: $1k stipend for your home office setup, and $100 per month for internet and cell.
PTO & sick leave: Recharge and stay healthy with flexible PTO and sick leave.
Learning budget: Buy books, take classes, and attend conferences with a $2k per year learning budget.
Weekly pay: Every Friday is payday! Just one perk of being your own payroll provider.
Paid family leave: 16 weeks of paid leave for new parents and flexible return-to-work options.
Health benefits: High quality health, dental, and vision insurance coverage.