Full-Time
Customer Success Engineer
Posted on 10/7/2024
Cyberark
1,001-5,000 employees
Privileged access security solutions provider
Mid
Denver, CO, USA
- BA or equivalent experience (Computing or related degree)
- 3-5 years relevant work experience in customer success, consulting, development, engineering or similar roles
- Previous experience with Cybersecurity is required
- Comfortable working with executive level resources at fortune 500 companies
- Knowledge of the following technologies is desirable: Windows/Active Directory administration, knowledge of UNIX/Linux, databases
- Strong experience with IAM solutions including IdP's and MFA solutions (CyberArk Identity, Okta, Ping, Entra ID, Active Directory) administration
- Experience with cloud technologies such as AWS, Azure, GCP
- Scripting knowledge using REST API’s a plus
- Superior communication and interpersonal skills; ability to build relationships at multiple levels to work cross organizationally toward solutions; excellent leadership and consensus building skills
- Fluent in English, other languages are an advantage
- Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
- Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
- Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.
- Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives
- Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
- Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners.
CyberArk focuses on privileged access security, which is essential for protecting sensitive data and infrastructure in various environments, including enterprises and cloud systems. Their products work by managing and securing privileged credentials and secrets, which are often targeted by cyber attackers. This includes solutions for privileged access management, endpoint privilege security, and application access management. CyberArk stands out from competitors by offering a comprehensive suite of software and services tailored to meet the needs of large enterprises, government agencies, and financial institutions. The company's goal is to help organizations strengthen their security measures and ensure compliance with regulatory standards.
Company Stage
IPO
Total Funding
$62.7M
Headquarters
Newton, Massachusetts
Founded
1999
6 month growth
↑ 5%1 year growth
↑ 20%2 year growth
↑ 30%
Simplify's Take
What believers are saying
- Acquisition of Venafi enhances CyberArk's machine identity security capabilities.
- Promotion of Matt Cohen to CEO may drive growth and innovation.
- New facility in Hyderabad expands CyberArk's presence in the Asia-Pacific region.
What critics are saying
- Managing rapid increase in machine identities poses a security challenge.
- Venafi acquisition may present integration challenges and operational disruptions.
- New CEO may lead to strategic shifts affecting market positioning.
What makes Cyberark unique
- CyberArk leads in privileged access security, crucial for protecting enterprise data and assets.
- The company offers comprehensive solutions for privileged credentials and secrets management.
- CyberArk serves diverse clients, including enterprises, government agencies, and financial institutions.
Help us improve and share your feedback! Did you find this helpful?