INACTIVE
Full-Time
Technical Account Manager
Posted on 3/13/2024
BeyondTrust offers a Privileged Access Management (PAM) solution that
Data & Analytics
Cybersecurity
Mid, Senior
Remote in USA + 1 more
Required Skills
Sales
Communications
Requirements
- 5+ years' experience in presales, technical account management, professional services, or support engineering
- Bachelor's degree in a related technical field
- Proficient knowledge of Windows based server OS such as Microsoft Windows Server
- Excellent verbal and written communication skills
- Ability to understand and analyze customer technical needs
- Flexible, a team player, strong collaborator
- Good understanding of Active Directory and GPO, network topology/layers, networking tools and utilities
- Ability to participate, contribute, and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support, and Sales teams
Responsibilities
- Provide technical and product knowledge in support of post sales activities to ensure customer satisfaction
- Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
- Driving incident resolution by working closely with the support and engineering teams
- Maintaining consistent progress and managing updates for any tickets and/or defects with our development and PM teams
- Maintain overall account health for each account
- Periodically perform basic health checks across products
- Facilitate, coordinate, and oversee product upgrades
BeyondTrust offers a Privileged Access Management (PAM) solution that secures and manages privileges across passwords, endpoints, and access for traditional, cloud, and hybrid environments. Their integrated products and platform are trusted by 20,000 customers, including 78 of the Fortune 100, utilizing technologies for secure privilege management, remote access, and identity security insights.
Company Stage
Series A
Total Funding
$101.4M
Headquarters
Duluth, Georgia
Founded
1985
Growth & Insights
Headcount
6 month growth
↑ 3%1 year growth
↑ 7%2 year growth
↑ 24%INACTIVE