Full-Time

Associate Support Engineer

Start Date January 2025

Confirmed live in the last 24 hours

Ncino

Ncino

1,001-5,000 employees

Cloud-based banking solutions for financial institutions

Fintech
Financial Services

Compensation Overview

$21.25 - $32.93Hourly

Entry

Lehi, UT, USA

Category
Customer Support
Customer Success & Support
Required Skills
SQL
Salesforce
Requirements
  • Bachelor’s Degree in related field or equivalent experience preferred or combination of equivalent education, experience or superior performance
  • Demonstrated dedication to customer service, customer satisfaction, and quality technical case work
  • Excellent problem solving, decision-making, and interpersonal skills
  • Excellent verbal and written communication skills for technical and non-technical audiences
  • Knowledge of Salesforce
  • SQL/SOQL or related Database Experience
  • Certified Salesforce Administrator and/or Certified App Builder
  • Bachelor Degree in Information Systems/Computer Science/ Information Technology or Related Field
  • Experience with the Salesforce Platform, particularly supporting managed packages.
Responsibilities
  • Communicate regularly with customers via multiple channels
  • Demonstrate advanced knowledge of the nCino Bank Operating System and configure our platform to nCino Gold Standards
  • Enable customers self-service capabilities through nCino Community
  • Prioritize, research, troubleshoot, and resolve customer reported error messages, questions, and configuration enhancements
  • Apply Knowledge Centered Service methodology to capture, structure, reuse and improve articles as part of case management process
  • Analyze customer business processes and determine solutions
  • Collaborate with groups across multiple departments when necessary

nCino specializes in cloud-based banking solutions for financial institutions like banks and credit unions. Its main product, the nCino Bank Operating System, combines various banking functions such as loan origination, customer relationship management, and regulatory compliance into one platform. By using cloud technology, nCino helps banks streamline their operations, cut costs, and enhance customer experiences. Unlike many competitors, nCino operates on a Software-as-a-Service (SaaS) model, where clients pay a subscription fee for access to the software, ensuring a consistent revenue stream. The company has also expanded its offerings through the acquisition of SimpleNexus, which adds mobile mortgage technology to its suite. nCino aims to lead in cloud banking technology while fostering a strong company culture that drives innovation and customer satisfaction.

Company Stage

IPO

Total Funding

$207.5M

Headquarters

Wilmington, North Carolina

Founded

N/A

Growth & Insights
Headcount

6 month growth

5%

1 year growth

4%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • nCino's strategic partnerships with major banks like ABN AMRO and Shawbrook demonstrate its capability to drive digital transformation in large financial institutions.
  • The introduction of AI-powered solutions like Banking Advisor positions nCino at the forefront of technological innovation in the financial services sector.
  • Recognition as one of the world's top fintech companies highlights nCino's industry leadership and growth potential.

What critics are saying

  • The competitive landscape in cloud banking is intense, with major players like AWS and Google Cloud posing significant threats.
  • International expansion may face challenges due to varying regulatory environments and slower digital transformation in some regions.

What makes Ncino unique

  • nCino's comprehensive Bank Operating System integrates multiple banking functions into a single cloud-based platform, unlike competitors who may offer fragmented solutions.
  • The acquisition of SimpleNexus enhances nCino's mobile-first mortgage technology, setting it apart in the mortgage sector.
  • nCino's strong emphasis on company culture and innovation has earned it numerous awards, distinguishing it as an employer of choice in the fintech industry.

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