Head of Performance

The Role

The Head of Performance, Strategy and Analytics is responsible for leading the strategic vision, performance insights, and project delivery for Operations and Commercial business functions in the Americas.  This role develops and manages Strategy, Analytics, and Project resources to help the Operations and Commercial functions achieve their goals and explore new ways to drive performance.  

This role develops the agendas for regular leadership and team meetings, works with the SVP of Operations to set the strategic agenda for the region and tracks progress against agreed plans. This role also assists the SVP, Operations with key meetings, conferences, ad-hoc presentations, speeches, CEO reports, business planning contributions and any other communications that drive alignment of Operations key performance objectives, our Winning Metrics and our IHG Ambition.

Your Day-to-Day

• Leads through influence and impact to drive alignment and collaboration across Operations and Commercial leadership, other functional leaders, owners, and key stakeholders, clearly articulating the value proposition of operations initiatives.

• Provides strategic leadership and direction to the supporting team, ensuring strong governance, consistent ways of working, and effective execution of priorities.

• Aligns and manages KPOs across Operations, directly linking performance objectives to Americas regional initiatives, the business plan, and highest-value priorities.

• Champions and evolves the Hotel Support & Delivery operating model, promoting global consistency while embedding best practices and governance into day-to-day execution.

• Drives continuous improvement in new hotel support and delivery, tracking success against defined metrics, sharing lessons learned, and building cases for change where process gaps exist.

• Supports and de-risks strategic Americas initiatives, proactively managing risks, issues, and resource allocation to ensure focus on critical, high-impact efforts.

• Builds strong teams and future-ready capabilities, including a lens toward how AI can reshape operational functions and processes.

• Coaches and develops leaders, managing performance and talent decisions, and contributing business insight.

What We Need from You

• Bachelor’s degree in a related field.  

• Experienced professional foundation, including 5+ years in a strategy or project management remit with an understanding of large and complex operations functions.

• Demonstrated ability to collaborate and partner effectively in a fast-paced regional and global environment, working cross-functionally and across geographies with key business partners. 

• Strong, influential communication skills—written and verbal—with the ability to probe, listen, persuade, and deliver clear, executive-ready presentations to senior leaders. 

• Solid project delivery expertise, including working knowledge of project management methodologies, with exemplary organization, prioritization, and time management skills. 

• Proven judgment and discretion in managing sensitive and confidential information with integrity and professionalism. 

• Effective conflict management and negotiation capability, balancing multiple stakeholder perspectives to drive alignment and resolution. 

• Advanced understanding of AI tools (Copilot, Gemini, Claude), Microsoft PowerPoint and Excel, with comfort using virtual collaboration tools and social platforms. 

Location – Atlanta, GA. Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.  Limited relocation support may be offered.

The salary range for this role is $183,700 to $294,000.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.  

#LI-PF1