Full-Time

Director of Professional Services

Enterprise

Confirmed live in the last 24 hours

Axon

Axon

1,001-5,000 employees

Public safety technology for law enforcement

Government & Public Sector
Enterprise Software

Compensation Overview

$144k - $216kAnnually

Senior

Seattle, WA, USA + 3 more

More locations: San Francisco, CA, USA | Scottsdale, AZ, USA | Denver, CO, USA

Hybrid - Must report into one of the following Hub locations: Scottsdale AZ, Seattle WA, San Francisco CA, Denver CO.

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Agile
JIRA
Requirements
  • Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA or Master’s degree preferred.
  • 10+ years of experience in Professional Services, with at least 5 years in a leadership role overseeing both hardware and SaaS implementations.
  • Proven track record of delivering complex technical solutions to enterprise customers, ideally in both hardware and SaaS environments.
  • Strong leadership skills with the ability to inspire, motivate, and develop a diverse team of professionals.
  • Exceptional communication, negotiation, and interpersonal skills, with the ability to build strong relationships with both internal teams and external customers.
  • Strong problem-solving skills and the ability to manage multiple projects and priorities in a fast-paced environment.
  • Experience working with cross-functional teams including Sales, Product, Engineering, and Customer Success.
  • Familiarity with project management methodologies and tools (e.g., Agile, Waterfall, MS Project, Jira).
  • Technical understanding of hardware solutions, cloud-based SaaS platforms, and integration technologies.
Responsibilities
  • Lead, manage, and develop a high-performing Professional Services team consisting of project managers, professional service managers, solution architects, and implementation specialists.
  • Define, implement, and continuously improve the Professional Services delivery model to ensure scalability, efficiency, and customer satisfaction.
  • Oversee the successful delivery of hardware and SaaS projects, from initial scoping and planning to execution and go-live, ensuring projects are delivered on time, and to a high standard of quality.
  • Act as an escalation point for high-priority or complex issues, ensuring timely resolution and maintaining customer satisfaction.
  • Collaborate with Sales, Customer Success, and Support teams to ensure a smooth customer journey from sales to implementation and post-go-live support.
  • Standardize processes and methodologies for project delivery, including customer onboarding, solution deployment, and customer training, ensuring consistency across all engagements.
  • Establish and track key performance indicators (KPIs) for the Professional Services team, including utilization rates, capacity, and CSAT.
  • Work closely with the Product, Engineering, and Sales teams to ensure alignment of Professional Services with product development roadmaps and customer requirements.
  • Collaborate with the Customer Success and Support teams to ensure customers receive exceptional service throughout their lifecycle, including post-implementation support.
  • Provide feedback to product management and engineering teams on customer requirements, pain points, and suggestions for product improvements.

Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. Their product range includes smart weapons like TASER devices, body-worn cameras, in-car video systems, and software for managing evidence and enhancing situational awareness. These products work by integrating hardware and software to help law enforcement agencies capture, store, and analyze data effectively. Axon stands out from competitors by offering a combination of hardware and software-as-a-service (SaaS) solutions, which provide ongoing revenue through subscriptions. The company's goal is to enhance safety and accountability in public safety operations, ensuring that law enforcement agencies have the tools they need to protect lives and operate efficiently.

Company Stage

IPO

Total Funding

$246M

Headquarters

Scottsdale, Arizona

Founded

1993

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with AI analytics enhances Axon's predictive policing capabilities.
  • Smart city initiatives offer opportunities for Axon's real-time data solutions.
  • 5G adoption boosts Axon's device performance and real-time communication.

What critics are saying

  • Lawsuit over body camera compatibility could lead to legal and financial issues.
  • Dedrone acquisition may face integration challenges and cultural clashes.
  • Increased competition from Verkada's platform integration could impact Axon's market position.

What makes Axon unique

  • Axon leads in public safety tech with TASERs, body cams, and evidence management.
  • Axon's SaaS model ensures steady revenue through cloud-based evidence management and analytics.
  • Acquisition of Dedrone enhances Axon's drone security capabilities for public safety.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development