Senior Product Designer

What You'll Do | Design Impact

• Own a product area, identify UX opportunities, and champion design-led solutions.
• Design and run user research and usability testing, and create processes that enable fast, continuous feedback loops to ensure our understanding of customers evolves in real time.
• Design, iterate, and deliver flows, wireframes, mockups, and prototypes for development.
• Translate complex problems into elegant and scalable solutions.
• Apply systems thinking across interconnected product experiences.

What You'll Do | Collaboration

• Work closely with your product and engineering counterparts to define scope, align on trade-offs, and deliver high-quality outcomes.
• Partner with cross-functional teams to ensure smooth implementation and thoughtful UX.
• Contribute to roadmap and planning discussions by using research and data to guide priorities and advocate for high-quality, user-centered experiences.
• Present your work clearly and compellingly to stakeholders and teammates.
• Partner with Product Marketing and Brand Design to ensure solutions are market-ready and visually extendable for our marketing site and collateral.
• Conduct or participate in user and customer/prospect interviews across time zones—occasionally during early morning hours—to uncover insights that inform product and UX strategy.

What You'll Do | Craft & Culture

• Contribute to and evolve our design system for consistency and scalability.
• Actively participate in design critiques and feedback sessions, helping to raise the craft of the whole team.
• Contribute to defining product success metrics and work with teams to build instrumentation (e.g. Gainsight) that helps monitor adoption and guide iteration.
• Contribute to learning and training resources that help customers understand and adopt new features.

What You Bring | Desired:

• A strong sense of curiosity and personal excellence—you hold yourself to high standards, strive to deeply understand problems, and calibrate effort based on impact and pace.
• You may have 6–8+ years of experience, but we care more about the impact you’ve had than the time you’ve spent. If your portfolio shows strong product thinking, we'd love to hear from you.
• A portfolio demonstrating elegant solutions to complex problems and clear evidence of strong product thinking.
• Experience leading end-to-end design work—from discovery to delivery.
• Comfort navigating ambiguity and driving clarity through research and exploration.
• Willingness to work across time zones (Australia & North America), including occasional early hours to join customer calls, user interviews, or team meetings.
• Fluency with modern design tools and processes (Figma, prototyping, systems design, etc.).

What You Bring | Even Better If

• Demonstrated progression in scope and impact across product teams, especially within B2B or SaaS environments.
• Experience with design engineering or front-end development practices—you might even enjoy coding yourself.
• Background in property technology (PropTech) or other complex business domains.
• Hands-on experience using AI-driven design tools (e.g. Lovable, Claude, Tempo, ChatGPT, v0, or similar) for prototyping, ideation, or workflow acceleration—not just familiarity.
• Experience with product instrumentation and adoption analytics tools like Gainsight (or similar) and knowledge of how to apply these insights to guide design decisions.

Why Join HappyCo?

• Make an Impact: Your work will reach millions of residents and thousands of property teams.
• Culture of Craft: We care deeply about design quality, user impact, and creative exploration.
• High Autonomy, High Support: You’ll be trusted to lead and supported to grow, with mentorship when you want it.
• Flexibility & Work-Life Balance: We offer hybrid and remote-friendly policies with flexible hours.
• Growth & Learning: Access to training, mentorship, and opportunities to grow your skills.
• Culture & Benefits: HappyCo fosters a values-led, inclusive, and people-first culture where everyone thrives.