Cloud Solution Architect

In Microsoft, Small Medium Enterprise & Channel (SME&C) team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA), specializing in Dynamics 365 Finance & Operations reporting to the Cloud Solution Architect Manager you will enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technologies. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments. 

In this role you will adapt business models, plans, and solutions to insights. Act as the voice of the customers (VOC)/partners across communities to add and prioritize. Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner. Demonstrate and prove solutions capability and value. Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints. Lead customer/partner projects that implement technical architecture. Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal. Adapt methodology and apply governance to minimize business and technical risks. Generate new ideas for changes and improvements. Develop and expand existing impactful relationships with stakeholders. Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately. Identify Microsoft's strengths over competitive solutions to convince customers of solution. Share ideas, insight, and strategic, technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participate in external architect community events and share learnings with the internal team. Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer usage/Azure Consumed Revenue. The CSA drives delivery execution through preparedness, precision delivery, overall utilization, and high customer satisfaction in a cost-efficient manner. 

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Required/Minimum Qualifications

To succeed in this role, candidates must demonstrate strong technical expertise, practical experience, and a solid understanding of Microsoft Business Applications, particularly Dynamics 365 Finance & Operations (F&O). You will be able to demonstrate the following:

Prior experience as a Cloud Solution Architect (CSA), engaging with stakeholders at all levels within enterprise organizations to drive solution adoption, transformation, and business impact will be a plus.

Experience engaging with senior stakeholders, including C-suite executives, to influence strategic decisions and drive enterprise-wide solution adoption.

Bachelor’s degree in computer science, Information Technology, Engineering, Business, or related field AND experience in Dynamics 365 Finance & Operations implementation as technical expert.
OR
Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in Dynamics 365 Finance & Operations implementation as technical expert.

Professional

• Insightful listening: Cognitive and behavioral approach to listening, asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
• Situational fluency: Will explore attributes and actions of being situationally fluent, using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room." It will teach practical methods for pivoting the customer conversation based on what you observe in your current environment
• Building relationships and Trusted Advisership: Building trust and creating credibility, leveraging relationship mapping across and within the account team.
• Business value: Understanding customer business outcomes, helping them define the value of the outcomes, aligned to industry outcomes, and assessing the value of the solution.
• Leveraging Digital signals: Seeking out and understanding internal and external digital signals and modern selling techniques to support compiling a complete picture of the customer, understanding their needs qualifying engagements, and account team orchestration and partner sharing
• Arabic speaking is preferred.

Technical

• Strong "Technical" expertise on Dynamics 365 Finance & Operations (F&O) (Must Have Skill) 

• Deep technical expertise in Dynamics 365 F&O, including development experience in X++ across at least two modules: Finance, Supply Chain, Commerce, or Project Operations 

• Proven ability in debugging and performance troubleshooting, including use of Trace Parser 

• Solid understanding of performance patterns and anti-patterns 

• Familiarity with AI-enhanced ERP capabilities such as Copilot in Finance, Demand Planning in SCM, and AI-driven forecasting and planning tools (e.g., Inventory to Deliver, Source to Pay, Plan to Produce) 

• Basic level of functional Knowledge of Dynamics 365 ERP Family (Must Have)
• Dynamics 365 Supply Chain Management (Nice to have skill)

• Dynamics 365 Commerce (Nice to have skill)
• Dynamics 365 Business Central (Nice to have skill)

Architecture & Lifecycle Management

• Strong grasp of Microsoft Azure cloud computing fundamentals 

• Knowledge of how Dynamics 365 F&O interacts with Azure components 

• Familiarity with integration patterns and anti-patterns across Business Applications 

• Proficiency in Microsoft Lifecycle Services for environment setup and troubleshooting 

• Ability to set up and execute the Regression Suite Automation Tool 

• Ability to Architect Cross-Platform Integration of D365 F&O with different systems 

• Basic understanding of integration between Dynamics 365 Customer Engagement (CE) and Finance & Supply Chain platforms 

• Basic level of functional knowledge of Dynamics 365 ERP Family (Must Have) 

• Fundamental knowledge of Dynamics 365 Commerce and Dynamics 365 Business Central will be a plus 

Experience & Certifications

• Proven track record in Dynamics AX engineering, architecture, or similar roles 

• Extensive experience in the technical and functional aspects of Dynamics F&O/AX 

• Strong proficiency in X++ development, including customisation and extension of Dynamics F&O/AX functionalities 

• Demonstrated expertise in implementations and the management of ERP software, including integration with third-party systems 

• D365 F&O or AX technical and functional certifications 

• Ability to create and maintain comprehensive system documentation and ERP process instructions 

• Strong teamwork skills, with the ability to collaborate effectively in a cross-functional team environment 

• Excellent communication skills, capable of articulating technical concepts to non-technical stakeholders and fostering productive collaboration 

Required Skill Set

• Experience with Finance, Operations and Supply Chain Management 

• In-depth proficiency in Dynamics AX, encompassing both technical and functional aspects 

• Strong analytical and problem-solving skills, with the ability to address complex technical challenges and propose effective solutions 

• Experience in system integration and interfacing with third-party systems 

• Understanding of ERP system architecture and best practices 

• Experience in delivering technical or functional training and knowledge transfer sessions 

• Familiarity with ERP software beyond Microsoft Dynamics F&O/AX (e.g., SAP, Oracle) is a plus 

• Experience with ERP implementations in retail, manufacturing, or logistics sectors using Dynamics 365 Finance and Supply Chain Management 

Technical Skills: Mandatory

• Proficiency in Dynamics F&O/AX development and customisation using X++ 

• Strong understanding of Dynamics F&O/AX architecture and data model 

• Experience in Dynamics F&O/AX migration and modernisation projects 

• Knowledge of system integration and interfacing techniques 

• Understanding of ERP system administration and best practices 

• Experience with version control systems and development tools (e.g., Azure DevOps, GitHub) 

• Proficiency in documenting technical designs and system configurations 

• Familiarity with software development lifecycle (SDLC) methodologies 

• Ability to troubleshoot and resolve technical issues effectively 

• Understanding of cloud technologies and their implications for ERP systems 

• F&O/AX setup and configuration experience 

As a Cloud Solution Architect specializing in Dynamics 365 Finance & Operations (F&O), you’ll lead transformative cloud implementations across Asia. This is a rare opportunity to as the F&O professional in the region to drive impact through the design and integration of complex systems into the Dynamics 365 ecosystem.

Customer Centricity

• Customer Satisfaction- Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging [SA] expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge yourself to drive the best outcomes​
• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
  
  

Business Impact

• Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical decision makers to ensure they understand Microsoft's Business Applications value proposition and get value from their investment in Microsoft technology via solution optimization, operational excellence and performance efficiency.  
• Resolution of Customer Blockers:Identify resolutions to issues blocking go-live of customer success projects by leveraging technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.   
• Identify growth opportunities: Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.  
• Agility

​Technical Leadership 

• Continuous Learning: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
• Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.