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Sr. Manager
DRAM Customer Quality
Updated on 3/23/2023
San Jose, CA, USA
Experience Level
  • BS + 11 years experience, MS + 9 year of experience, PhD + 6 years experience in Electrical Engineering, Computer Science or related
  • Semiconductor memory or closely related semiconductor industry experience
  • Experience in a B2B customer facing role supporting highly technical content
  • Excellent collaboration and communication skills is a must
  • Excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines
  • DRAM or other high performance memory IC design, application, test, or product engineering
  • Platform design related to memory controller or memory channel and interface
  • Advanced component packaging for high speed interface
  • Semiconductor Component Quality and Reliability
  • Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations
  • Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer
  • Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met
  • Create and maintain a system to track details for a customers' Quality related requirements across global teams
  • Drive solutions to deliver consistent results and sustainable customer satisfaction impact

10,001+ employees

One of the world's largest producers of electronic devices
Company Overview
Samsung's mission is to devote its talent and technology to creating superior products and services that contribute to a better global society. Samsung produces a wide range of electronic devices and is ranked as a top 10 global brand.
  • Comprehensive healthcare: Medical, Dental, Vision, Employee assistance program, Telehealth services
  • Work life success: PTO, FlexTime, FlexPlace, FlexYourFriday
  • Financial wellness: Health savings account, Flexible spending acounts, 401(k), Student loan support, Tuition assistance
  • Family first: Pregnancy support, Adoption assistance program, Paid child caregiver leave, Milk stork, WINFertility
  • Incentives: Fitness reimbursement, Annual physical. Preventative screenings, Lifestyle management
Company Core Values
  • People: Quite simply, a company is its people. At Samsung, we’re dedicated to giving our people a wealth of opportunities to reach their full potential.
  • Excellence: Everything we do at Samsung is driven by an unyielding passion for excellence and an unfaltering commitment to develop the best products and services on the market
  • Change: As we have done since our foundation, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success.
  • Integrity: Operating in an ethical way is the foundation of our business. Everything we do is guided by a moral compass that ensures fairness, respect for all stakeholders and complete transparency.
  • Co-prosperity: Samsung is committed to becoming a socially and environmentally responsible corporate citizen in all of its communities worldwide.