Sr. Manager

DRAM Customer Quality

Updated on 3/23/2023

Locations

San Jose, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

BS + 11 years experience, MS + 9 year of experience, PhD + 6 years experience in Electrical Engineering, Computer Science or related
Semiconductor memory or closely related semiconductor industry experience
Experience in a B2B customer facing role supporting highly technical content
Excellent collaboration and communication skills is a must
Excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines
DRAM or other high performance memory IC design, application, test, or product engineering
Platform design related to memory controller or memory channel and interface
Advanced component packaging for high speed interface
Semiconductor Component Quality and Reliability

Responsibilities

Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations
Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer
Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met
Create and maintain a system to track details for a customers' Quality related requirements across global teams
Drive solutions to deliver consistent results and sustainable customer satisfaction impact

Advancing the World’s Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future.

We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

What You’ll Do

Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations.
Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer.
Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met.
Create and maintain a system to track details for a customers’ Quality related requirements across global teams.
Drive solutions to deliver consistent results and sustainable customer satisfaction impact.

Location: Onsite at our San Jose, California headquarters 5 days a week

Job ID: 40822

What You Bring

BS + 11 years experience, MS + 9 year of experience, PhD + 6 years experience in Electrical Engineering, Computer Science or related.
Semiconductor memory or closely related semiconductor industry experience.
Experience in a B2B customer facing role supporting highly technical content.
Excellent collaboration and communication skills is a must.
Excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines.
DRAM or other high performance memory IC design, application, test, or product engineering.
Platform design related to memory controller or memory channel and interface.
Advanced component packaging for high speed interface.
Semiconductor Component Quality and Reliability.

#LI-BG1

Our total rewards programs are designed to motivate and engage exceptional talent. The pay range for roles at this level across all US locations and job function is displayed below. Within the base pay range, individual rates depend on a number of factors—including the role’s function and location as well as the individual’s knowledge, skills, experience, education and training. This is part of our comprehensive compensation package with annual bonus eligibility and generous benefits to help you live life well

Base Pay Range

$132,800—$270,000 USD

What We Offer
An investment in your future, is an investment in ours. That’s why we offer a diverse benefits package centered around the wellbeing of our employees and their loved ones. In addition to competitive compensation and the usual Medical/Dental/Vision/401k, our inclusive curation of benefits empower our people to care for their whole selves.
Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service.
Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you’ll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.

Covid-19 Policy
To help keep our employees, customers, and communities safe, we’ve developed guidelines for our teams. Currently, we encourage vaccination for all employees, and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances.

Equal Opportunity Employment Policy
Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

Applicant Privacy Policy
https://semiconductor.samsung.com/us/careers/privacy

10,001+ employees

Website

One of the world's largest producers of electronic devices

Company Overview

Samsung's mission is to devote its talent and technology to creating superior products and services that contribute to a better global society. Samsung produces a wide range of electronic devices and is ranked as a top 10 global brand.

Benefits

Comprehensive healthcare: Medical, Dental, Vision, Employee assistance program, Telehealth services
Work life success: PTO, FlexTime, FlexPlace, FlexYourFriday
Financial wellness: Health savings account, Flexible spending acounts, 401(k), Student loan support, Tuition assistance
Family first: Pregnancy support, Adoption assistance program, Paid child caregiver leave, Milk stork, WINFertility
Incentives: Fitness reimbursement, Annual physical. Preventative screenings, Lifestyle management

Company Core Values

People: Quite simply, a company is its people. At Samsung, we’re dedicated to giving our people a wealth of opportunities to reach their full potential.
Excellence: Everything we do at Samsung is driven by an unyielding passion for excellence and an unfaltering commitment to develop the best products and services on the market
Change: As we have done since our foundation, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success.
Integrity: Operating in an ethical way is the foundation of our business. Everything we do is guided by a moral compass that ensures fairness, respect for all stakeholders and complete transparency.
Co-prosperity: Samsung is committed to becoming a socially and environmentally responsible corporate citizen in all of its communities worldwide.